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Requisition Number 17-0030
Post Date 3/31/2017
Title Specialized Family Care Program Manager
Position Type Full Time
Work Hours 40 hpw
City Charleston
State WV
Description Purpose
The primary role of the Specialized Family Care Program Manager is to oversee the activities of the Specialized Family Care grant at the Center for Excellence in Disabilities.

Responsible to plan, direct or coordinate organizational activities, including policy formulation, management of daily operations, and resource stewardship consistent with research objectives. Provides operational leadership; requires creativity, in-depth SKAs and interpretive abilities to effectively resolve complex problems. Supervises and coordinates the activities of others responsible for the supervision and/or performance of various duties in support of business operations (i.e. procurement, human resources, finance, general operations and office support). Work effort has significant impact on personnel, budget and operations, producing major organizational, legal and financial results and/or liability.

Duties & Responsibilities
Responsibilities are managerial in nature, and performed with nominal supervision. Specific tasks include, but are not limited to:
1) Ensure quality delivery of services and staff performance within the Specialized Family Care Program and larger CED.
2) Maintain programmatic and budgetary oversight of Specialized Family Care grant.
3) Assist in the development of policies and procedures in the area of assignment or program specialty and within the CED.
4) Coordinate the Specialized Family Care Program with other CED programs and partner agencies.
5) Supervise and evaluate the work and performance of staff and make assignments.
6) Assist in the recruitment and selection of staff; recommend disciplinary matters, staff development, and other personnel actions.
7) Cooperate with educational, social service, health, and rehabilitation agencies in program/service delivery.
8) Plan and conduct technical assistance, training, and public awareness activities relating to the development of Specialized Family Care services and supports in West Virginia.
9) Contribute to data collection efforts and the development of grant proposals to promote the CED and Specialized Family Care missions.
10) Serve as an advisor and provide technical assistance to other CED programs, multiple community partners, and providers of services in the field of children with special health care needs.
11) Provide oversight in the development, implementation, and evaluation of training and educational/ outreach work relating to children with special health care needs.
12) Provide presentations and publications on Specialized Family Care related services in WV at federal, state, and local level events.
13) Serve as the liaison to state and non-profit groups with focus on children with special health care needs.
14) Coordinate state workshops, conferences, and trainings on Specialized Family Care services.
15) Oversee the Specialized Family Care grant reporting requirements to the WV Department of Health and Human Resource.
16) Provide expertise in providing Specialized Family Care services in collaboration the Bureau for Children and Families, Bureau of Behavioral Health and Health Facilities, the Bureau for Medical Services, WV Medicaid Waiver and Personal Care programs, and other state and private organizations as needed.
17) Supervise the material development/public relations initiatives relating to Specialized Family Care.
18) Responsible for information development and dissemination of fact sheets, information briefs, and training programs.
19) Collaborate and coordinate with other service providers requiring the assistance of the Specialized Family Care Program.
20) Report to center leadership on the status of the program via productivity reports, calendar, planning.
21) Perform other duties as requested by the Assistant Director and Center Director.

Supervisory/Lead Role
Reports to the Assistant Director. Directs and coordinates operational function(s) of the program under general guidance. Determines methods and procedures on new assignments. Personnel supervision and work coordination of subordinate employees is required. In addition, general sharing of knowledge and team participation is expected in the role. Program, project or activity lead responsibilities will occur or be assigned in this position.

Physical Demands
This position requires manual dexterity used in operating office equipment. Activities are predominantly non-manual though some manual work may be included. Employee will be required to travel on a frequent basis. It will be necessary for the incumbent to be able to lift/carry equipment and/or supplies up to 25 lbs. Activities require manual skill to provide and/or alter services and/or products.

Work Environment
This position will travel extensively exposing the incumbent to varying weather conditions. Responsible to know and comply with all safety procedures.

Requirements Requisite Qualifications
Education and/or Experience
1) Master’s degree in social work, psychology, education, rehabilitation counseling, management, health care, or related field;
2) 5 or more years of experience working with individuals with developmental and/or other disabilities;
3) 3 years of supervisory experience in program coordination or mid-level management, with at least 1 year of that experience being in supervision within the foster care system;
4) A valid and full social work license issued by the West Virginia Board of Social Work Examiners;
5) An equivalent combination of education and experience.

Certifications, Licenses, Registrations
1) Valid driver’s license

Skills, Knowledge, Abilities
1) Demonstrated management skills, including direct supervision of staff and program activities.
2) Demonstrated excellence in communication skills, oral, and written.
3) Demonstrated ability to lead teams that organize and conduct training events on location and through distance communication.
4) Demonstrated ability to lead in development and publication of documents and training materials.
5) Organizational skills and ability to work successfully with a team to manage and meet project deadlines.
6) Proven ability to adapt and innovate.
7) Proven ability to write and speak effectively.
8) Proven ability to implement approaches for assessing customer satisfaction and for ensuring excellent customer service.
9) Proven ability to conduct of state or organizational long-term plan activities.
10) Knowledge of current Web-based and other technologies that support innovative distance learning.
11) Knowledge and experience in educational, vocational, and health care fields within West Virginia.
12) Knowledge of West Virginia service delivery systems for individuals with disabilities and children with special health care needs.
13) Knowledge of system and individual advocacy practices for families of children with disabilities.
14) Proficiency with computers, electronic communications systems, and specialized software programs and databases.
15) Demonstrated ability to work effectively and maintain positive working relationship with constituents, funders, regulatory agencies, professionals in a variety of disciplines and agencies, consumers and their support systems and the general public.
16) Ability to travel extensively to parts of the state not accessible by public transportation as well as occasional out of state travel.

Behavioral Competencies
1) Technical skills – Strives to continuously build knowledge and skills; pursues training and development opportunities; assess strengths, weaknesses, and shares expertise with others.
2) Problem solving – Gathers and analyzes information, identifies problems, develops alternatives, uses reason even when dealing with emotional topics and works well in groups and resolves matters timely.
3) Internal & External Customer Service – Manages difficult or emotional matters with objectivity and openness; responds promptly to needs and requests for service and assistance; meets commitments and dates, notifies others if change occurs; provides, solicits and applies feedback; and builds goodwill through balanced contributions, positive approach, respect and support of others.
4) Communications – Demonstrates group presentation skills, participates in meetings, listens and gets clarification, is responsive and speaks clearly and persuasively in positive and negative situations. Writes and edits clearly and informatively, varies style to meet needs, presents numerical data effectively, and able to read and interpret written information.
5) Organizational Support – Aligns work and develops strategies to meet organizational goals; seeks to improve and promote quality; demonstrates accuracy and thoroughness; and upholds organizational expectations and values.
6) Self- Management – Responds to management direction; resourcefully adapts to changes in work environment and circumstances; responds well under pressure and manages competing demands; takes calculated risks, asks for and offers help when needed; is tactful and responsible for own actions. Adheres to work schedule and complies with leave management responsibilities.

  • AA/EOE/Minorities/Females/Vet/Disability/E-Verify Compliant Employer.
  • Please view Equal Employment Opportunity Posters provided by OFCCP here.
  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
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