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Requisition Number 17-0074
Post Date 7/28/2017
Title Program Assistant
Position Type Full Time
Work Hours 40 hpw
City Morgantown
State WV
Description Purpose
The purpose of this position is to provide support to various clinical studies, primarily relative to glaucoma and diabetic retinopathy, being conducted within the WVU Eye Institute. Incumbent reviews patients for eligibility, and recruits eligible patients for participation. Will execute informed consent, as well as appropriate study procedures.

This position provides program, as well as direct internal and external client support services. Responds to inquiries and independently resolves matters of low to moderate complexity. Responsibilities require some judgment, resourcefulness, and originality, but diverse guides and precedents are usually available to apply or adapt to the circumstances. Work effort has considerable impact on client services, program and project image, with potential legal liabilities.

Duties & Responsibilities
Responsibilities are functional in nature, and performed under general supervision. Specific tasks include, but are not limited to:
1) Review the records of the patients scheduled for the following clinic day in the WVU Eye Institute to identify patients meeting the eligibility criteria for clinical research studies in recruitment.
2) Inform the faculty of those potential patients identified.
3) Aid in obtaining informed consent from patients agreeing to participate in the study.
4) When appropriate, with proper training, obtain data as is described by the study protocol.

Supervisory/Lead Role
Position reports to the Clinical Trials Coordinator. Normally receives minimal instructions on routine work, and general instructions on new assignments. Supervision of others is not required; however, sharing of knowledge with others and team participation is expected in the role. Program, project or activity lead responsibilities will occur or be assigned in this position.

Physical Demands
Activities are predominantly non-manual though some responsibilities require the occasional lifting of 25lbs. The incumbent must be able to effectively hear and communicate with others. Visual acuity is important for computer work, especially entering patient data. Good hand coordination for typing and sorting and preparing materials for mailing. Ability to walk to the Xerox machine on the 2nd floor and possibly stand for long periods of time copying patient and resource materials.

Work Environment
Works in standard office atmosphere with shared space and equipment. Moderate noise levels are experienced. Responsible to know and comply with all safety procedures.

The following has been identified as a possible job exposure of this position requiring WVU Environmental Health and Safety medical monitoring:
1) Patient Contact – having contact with a patient, or with potentially contaminated items including (but not limited to) blood and/or body fluids.
Requirements Requisite Qualifications
Education and/or Experience
1) An associate’s degree;
2) 3 - 5 years of administrative experience
3) An equivalent combination of education and experience.

Skills, Knowledge, Abilities
1) Knowledge of correct English, grammar, spelling, punctuation, and sentence structure.
2) Knowledge of office methods, procedures, practices, and protocols.
3) Knowledge of medical terminology.
4) Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
5) Skilled in processing information, including compiling coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
6) Good attention to detail.
7) Good customer service skills.
8) Good verbal/written communication skills.
9) Ability to type with speed and accuracy.
10) Ability to operate standard office equipment such as copiers and FAX machines and ability to use dictation equipment.
11) Ability to learn Microsoft Access for entering patient data with accuracy.
12) Ability to maintain proper unit attendance and punctuality standards.
13) Ability to work independently after being given instructions.
14) Ability to read and comprehend simple instructions, short correspondence, and memos.
15) Ability to write simple correspondence.
16) Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
17) Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
18) Ability to compute rate, ratio and percent and to draw and interpret bar graphs. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
19) Ability to deal with problems involving several concrete variables in standardized situations.

Behavioral Competencies
1) Technical skills – Strives to continuously build knowledge and skills; pursues training and development opportunities; assess strengths, weaknesses, and shares expertise with others.
2) Problem solving – Gathers and analyzes information, identifies problems, develops alternatives, uses reason even when dealing with emotional topics and works well in groups and resolves matters timely.
3) Internal & External Customer Service – Manages difficult or emotional matters with objectivity and openness; responds promptly to needs and requests for service and assistance; meets commitments and dates, notifies others if change occurs; provides, solicits and applies feedback; and builds goodwill through balanced contributions, positive approach, respect and support of others.
4) Communications – Demonstrates group presentation skills, participates in meetings, listens and gets clarification, is responsive and speaks clearly and persuasively in positive and negative situations. Writes and edits clearly and informatively, varies style to meet needs, presents numerical data effectively, and able to read and interpret written information.
5) Organizational Support – Aligns work and develops strategies to meet organizational goals; seeks to improve and promote quality; demonstrates accuracy and thoroughness; and upholds organizational expectations and values.
6) Self-Management – Responds to management direction; resourcefully adapts to changes in work environment and circumstances; responds well under pressure and manages competing demands; takes calculated risks, asks for and offers help when needed; exercise discretion and sound judgment; is tactful and responsible for own actions. Adheres to work schedule and complies with leave management responsibilities.

Preferred Qualifications & Credentials
Education and/or Experience
1) Experience working in a medical or clinical setting
  • AA/EOE/Minorities/Females/Vet/Disability/E-Verify Compliant Employer.
  • Please view Equal Employment Opportunity Posters provided by OFCCP here.
  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
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