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Requisition Number 17-0095
Post Date 9/1/2017
Title Program Coordinator
Position Type Full Time
Work Hours 40 hpw
City Morgantown
State WV
Description Summary
This position is primarily responsible for the design, implementation, and operation of a Coordinated Intake and Assessment (CI&A) program serving a 44 county area in West Virginia. In addition to providing direct services to persons and organizations seeking assistance, the incumbent will travel within this area to develop relationships with community providers and discuss means by which to formalize relationships with the Office of Coordinating Health Services.

Duties and Responsibilities
1) Development, implementation, and oversight of the CI&A program operations.
2) Serves as a primary point of contact for the CI&A program.
3) Responsible for program budget development, negotiations, and supervision of CI&A staff.
4) Forms new partnerships with providers within the 44 county service area.
5) Establishes and develops relationships with Coalition to End Homelessness members (private citizens, government officials and support agencies).
6) Writes and develops program standard operating procedures (SOPs).
7) Designs and compiles reference guides regarding internal and external program resources for client referral determination and public dissemination.
8) Provides initial assessments of potential clients, identifies needs, and routes to the appropriate program with availabilities for care using an integrated data system.
9) Assists clients in obtaining necessary requisite documentation for services and, after obtaining client consent, shares information with various program providers to coordinate services and avoid duplication.
10) Provides referrals for medical, mental health, substance abuse and housing services.
11) Reviews and ensures client service and program data are accurate.

Supervisory/Lead Role
Position reports to Project Coordinator.

Physical Demands
This position requires manual dexterity used in operating office equipment, standing and bending in the assessment of clients, prolonged periods of sitting, and the ability to walk short distances. Work activities may require the use of elevators and/or stairs. Activities are predominantly non-manual, though some manual work may be included.

Work Environment
Work is generally performed within an office environment, with standard office equipment available. The incumbent is responsible for knowing and complying with all safety procedures. Travel will be required.

The following items have been determined as possible job exposures of this position requiring WVU EHS medical monitoring:
1) Patient Contact – having contact with a patient, or with potentially contaminat4ed items including (but not limited to) blood and/or body fluids.
Requirements Requisite Qualifications
Education and/or Experience
1) Bachelor’s degree in public health, human services, or related field;
And
2) 2 or more years of program management experience in social service, human service, health care, public health, customer service, community development and/or business development;
Or
3) An equivalent combination of education and experience.

Skills, Knowledge, Abilities
1) Knowledge of computer and IT systems.
2) Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
3) Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
4) Knowledge of human behavior and performance, including individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
5) Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
6) Skilled in service orientation (actively looking for ways to help people).
7) Skilled in managing material resources, including obtaining and seeing to the appropriate use of equipment, facilities and materials needed to do certain work.
8) Skilled in systems analysis.
9) Skilled in judgement and decision making. This includes considering the relative costs and benefits of potential actions to choose the most appropriate one.

Behavioral Competencies
1) Technical skills – Strives to continuously build knowledge and skills; pursues training and development opportunities; assess strengths and weaknesses; and shares expertise with others.
2) Problem solving – Gathers and analyzes information, identifies problems, develops alternatives, uses reason even when dealing with emotional topics, works well in groups, and resolves matters timely.
3) Internal and External Customer Service – Manages difficult or emotional matters with objectivity and openness; responds promptly to needs and requests for service and assistance; meets commitments and deadlines, while notifying others if change occurs; provides, solicits, and applies feedback; and builds goodwill through balanced contributions, positive approach, respect, and support of others.
4) Communications – Demonstrates group-presentation skills, participates in meetings, listens and obtains clarification, is responsive, and speaks clearly and persuasively in positive and negative situations. Writes and edits clearly and informatively, varies style to meet needs, presents numerical data effectively, and is able to read and interpret written information.
5) Organizational Support – Aligns work and develops strategies to meet organizational goals; seeks to improve and promote quality; demonstrates accuracy and thoroughness; and upholds organizational expectations and values.
6) Self-Management – Responds to management direction; resourcefully adapts to changes in work environment and circumstances; responds well under pressure and manages competing demands; takes calculated risks, while asking for and offering help when needed; exercises discretion and sound judgment; is tactful and responsible for own actions. Adheres to work schedule and complies with leave-management responsibilities.

Preferred Qualifications & Credentials
Education and/or Experience
1) A master’s degree is preferred.

  • AA/EOE/Minorities/Females/Vet/Disability/E-Verify Compliant Employer.
  • Please view Equal Employment Opportunity Posters provided by OFCCP here.
  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
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