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Requisition Number 17-0036
Post Date 4/7/2017
Title Housing Caseworker
Position Type Full Time
Work Hours 40 hpw
City Beckley/Bluefield
State WV
Description This is a mobile, work from home position serving Nicholas, Fayette, Raleigh, Wyoming, Mingo, and McDowell counties.

Purpose
This position supports the research and community service goals of the Office of Coordinating Health Services in the Department of Epidemiology at the WVU School of Public Health. This position is a direct service position, which provides direct public health-based services to homeless and precariously housed persons in the community. Program data will be used for evaluation and may be used in research projects to learn more about the health of rural Appalachian persons who have a disabling condition, such as mental health issues, physical mobility impairments, living with HIV/AIDS, and homelessness or at high risk of homelessness.

Duties & Responsibilities
Responsibilities are functional in nature, and performed under supervision. Specific tasks include, but are not limited to:
1) Collaborate with other professionals to evaluate clients’ medical or physical condition and to assess client needs.
2) Advocate for clients to resolve crises.
3) Evaluate eligibility for public assistance programs related to housing, including HUD Rapid Re-Housing, HUD Permanent Supportive Housing Continuum of Care program, HUD Coordinated Entry & Assessment Program; and the HUD Housing Opportunities for Persons with AIDS (HOPWA) program.
4) Refer client to community resources to assist in recovery from mental or physical illness and to provide access to services such as financial assistance, legal aid, housing, job placement, or education.
5) Monitor, evaluate, and record client progress according to measurable goals described in the service plan.
6) Assisting in locating housing for homeless persons
7) Provide home-based public health-based case management services to persons who are disabled and homeless (or who have a previous history of homelessness).
8) Collect and enter data using standardized assessment tools in the Homeless Management Information System (HMIS).
9) Point of contact for existing clients and recruitment of new clients.
10) Visit individuals in homes or attend group meetings to provide information on program services, requirements, or procedures.
11) Advise clients regarding food stamps, child care, food, money management, sanitation, or housekeeping.

Supervisory/Lead Role
Position reports to Program Coordinator.

Physical Demands
This position requires manual dexterity used in operating office equipment, standing and bending in the assessment of clients, prolonged periods of sitting, and the ability to walk short distances. Work activities may require the use of elevators and/or stairs. Activities are predominantly non-manual, though some manual work may be included.

Work Environment
Work is generally performed within a home based office environment, with standard office equipment available. Extensive traveling throughout assigned region will be required including regular home visits. The incumbent is responsible to know and comply with all safety procedures.

The following items have been determined as possible job exposures of this position requiring WVU EHS medical monitoring:
1) Patient Contact- having contact with a patient, or with potentially contaminated items including (but not limited to) blood and/or body fluids.
Requirements Requisite Qualifications
Education and/or Experience
1) Bachelor’s degree in public health, human services, or related field;
And
2) Experience in social service or human service-related work or work with patients in a medical or healthcare related setting;

Certifications, Licenses, Registrations
1) Valid driver’s license.

Skills, Knowledge, Abilities
1) Knowledge of community resources and public assistance programs including Supplemental Nutrition Assistance Program (SNAP), Housing and Urban Development (HUD) Assistance, Medicaid, Medicare, Low Income Energy Assistance Program (LIEAP), Special Supplemental Nutrition Program for Women, Infants and Children (WIC), Connect Child Care Resource and Referrals, West Virginia Works, Legal Aid, etc.
2) Skilled in giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
3) Skilled in being aware of others' reactions and understanding why they react as they do.
4) Ability to effectively talk to others to convey information.
5) Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
6) Skilled in service orientation (actively looking for ways to help people).
7) Skilled at identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
8) Skilled at considering the relative costs and benefits of potential actions to choose the most appropriate one.
9) Ability to communicate information and ideas in speaking so others will understand.
10) Ability to apply general rules to specific problems to produce answers that make sense.
11) Ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
12) Ability to tell when something is wrong or is likely to go wrong. This ability does not involve solving the problem, only recognizing that a problem exists.

Behavioral Competencies
1) Technical skills – Strives to continuously build knowledge and skills; pursues training and development opportunities; assess strengths and weaknesses; and shares expertise with others.
2) Problem solving – Gathers and analyzes information, identifies problems, develops alternatives, uses reason even when dealing with emotional topics, works well in groups, and resolves matters timely.
3) Internal & External Customer Service – Manages difficult or emotional matters with objectivity and openness; responds promptly to needs and requests for service and assistance; meets commitments and deadlines, while notifying others if change occurs; provides, solicits, and applies feedback; and builds goodwill through balanced contributions, positive approach, respect, and support of others.
4) Communications – Demonstrates group-presentation skills, participates in meetings, listens and obtains clarification, is responsive, and speaks clearly and persuasively in positive and negative situations. Writes and edits clearly and informatively, varies style to meet needs, presents numerical data effectively, and is able to read and interpret written information.
5) Organizational Support – Aligns work and develops strategies to meet organizational goals; seeks to improve and promote quality; demonstrates accuracy and thoroughness; and upholds organizational expectations and values.
6) Self-Management – Responds to management direction; resourcefully adapts to changes in work environment and circumstances; responds well under pressure and manages competing demands; takes calculated risks, while asking for and offering help when needed; exercises discretion and sound judgment; is tactful and responsible for own actions. Adheres to work schedule and complies with leave-management responsibilities.
  • AA/EOE/Minorities/Females/Vet/Disability/E-Verify Compliant Employer.
  • Please view Equal Employment Opportunity Posters provided by OFCCP here.
  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
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