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Requisition Number 17-0054
Post Date 5/19/2017
Title Pharmacy Technician
Position Type Full Time
Work Hours 40 hpw
City Morgantown
State WV
Description Purpose
This position will support the day-to-day operations of the Safe & Effective Management of Pain Program (SEMPP). The pharmacy technician will prepare prior authorization (PA) case reviews for patients selected by the SEMPP criteria for review. The pharmacy technician will work with and assist the SEMPP pharmacist(s) and student pharmacists in the overall process of conducting enriched patient case prior authorization reviews including, but not limited to explaining the scope, needs, and intentions of the SEMPP program to those external to the program, gathering medication and health background information and documenting such information for preparation of the PA case reviews, patient and/or prescriber follow-up, metric and data organizing and reporting, and administrative duties.

This position serves as a resource contact and independently uses professional concepts and techniques, as well as organizational policies to solve a wide range of moderate to complex problems in imaginative and practical ways. Depth skills, knowledge, and interpretive abilities, as well as some creativity, are required to successfully perform duties. Work effort often addresses non-routine matters within established protocol, guidelines, and/or policies. Work effort has significant impact on client services and operations, producing moderate to major organizational, legal and financial results and/or liabilities. Position duties may require oversight of projects or programs, including coordination of work by others providing support of basic objectives.

Duties & Responsibilities
Responsibilities are functional in nature, and performed under limited supervision. Specific tasks include, but are not limited to:
1) Initially identifies potential medication issues and recognizes some drug-drug and/or drug-disease interactions.
2) Recognizes and documents duplications of therapy for different drug classes.
3) Performing calculations of drug dosing to determine if appropriate.
4) Identifies possible issues in the routes of administration of the different dosage formulations of medications.
5) Introducing patients and prescribers to scope, purpose, benefits, and goals of the SEMPP & Rational Drug Therapy Programs.
6) Performing preparation documentation including a pharmaceutical history for PA case reviews, transitioning calls to the pharmacist(s) or scheduling for a telephone consultation with a pharmacist in the near future, and performing follow-up work.
7) Assists Program Director/Pharmacist with administrative details and operational needs of the programs.
8) Researches, gathers, develops, and coordinates materials and reporting needed for metrics, administrative needs, the research and evaluation team, grant needs, etc.
9) Research, document, and respond to inquiries from providers, state, federal, or other governmental agencies and departments, and college or other University affiliates using all available resources.
10) Participating in quality assurance reviews while maintaining the highest quality standards for professionalism and customer service.
11) Regional outreach to promote the programs; periodic day travel may be required.
12) Assist Program Director/Pharmacist with special projects and accomplishing tasks important to the program as needed.

Supervisory/Lead Role
Position reports to the SEMPP Director. Normally receives no instructions on routine work, and general instructions on new assignments. Typically determines methods and procedures on new assignments. General sharing of knowledge and team participation is expected in the role. Program, project, or activity lead and work coordination responsibilities may occur or be assigned in this position. Guidance or supervision of others may be required.

Physical Demands
Job is physically comfortable; individual is normally seated and has discretion of walking, standing, etc. May occasionally lift light-weight objects weighing less than 25 pounds. Work will require daily use of microcomputer, keyboard, printer, fax, copier, telephone, and other related office equipment. Incumbent must have good hand/eye coordination and excellent speech patterns.

Work Environment
Works in standard office atmosphere with shared space and equipment. Incumbent is responsible to know and comply with all safety procedures. Some travel will be required.
Requirements Requisite Qualifications
Education and/or Experience
1) Associate’s degree or equivalent;
2) 5 – 7 years’ experience and knowledge of medical condition symptoms, drug properties and interactions, and preventive health-care measures;
3) An equivalent combination of education and experience.

Certifications, Licenses, Registrations
1) Licensed pharmacy technician or have passed an equivalent examination.
2) Valid driver’s license.

Skills, Knowledge, Abilities
1) Strong mathematical skills necessary to perform financial and dosage calculations.
2) Demonstrated ability to work independently, exercising judgment.
3) Demonstrated ability to organize information and draw logical conclusions.
4) Demonstrated ability to plan, organize, and set priorities regarding the work to be accomplished.
5) Demonstrated excellent oral and written communication skills. Outstanding people skills, including a positive attitude, outgoing personality, and the ability to effective deal with all types and levels of people in a positive manner.
6) Demonstrated ability to maintain confidential information.
7) Skilled at using a microcomputer and related software, including Microsoft Office Software (Word, Excel, PowerPoint, Visio, etc.).
8) Skilled at using mainframe/microcomputers for Internet data collection, electronic mail, and other software.
9) Ability to read and write in English.
10) Ability to operate standard office equipment.
11) Ability to learn scientific or specialized terminology specifically relating to Pharmacy and healthcare insurance programs.
12) Knowledge of prescription drug information (i.e., generic and brand names, class of drugs).
13) Knowledge of pharmacy operations and insurance billing processes associated with retail pharmacy operations.
14) Knowledge of symptoms, drug properties and interactions, and preventive health-care measures
15) Ability to follow guidelines and convey information in an accurate manner.
16) Ability to be flexible and work in an environment with frequent rule changes.

Behavioral Competencies
1) Technical skills – Strives to continuously build knowledge and skills; pursues training and development opportunities; assess strengths, weaknesses, and shares expertise with others.
2) Problem solving – Gathers and analyzes information, identifies problems, develops alternatives, uses reason even when dealing with emotional topics and works well in groups and resolves matters timely.
3) Internal & External Customer Service – Manages difficult or emotional matters with objectivity and openness; responds promptly to needs and requests for service and assistance; meets commitments and dates, notifies others if change occurs; provides, solicits and applies feedback; and builds goodwill through balanced contributions, positive approach, respect and support of others.
4) Communications – Demonstrates group presentation skills, participates in meetings, listens and gets clarification, is responsive and speaks clearly and persuasively in positive and negative situations. Writes and edits clearly and informatively, varies style to meet needs, presents numerical data effectively, and able to read and interpret written information.
5) Organizational Support – Aligns work and develops strategies to meet organizational goals; seeks to improve and promote quality; demonstrates accuracy and thoroughness; and upholds organizational expectations and values.
6) Self-Management – Responds to management direction; resourcefully adapts to changes in work environment and circumstances; responds well under pressure and manages competing demands; takes calculated risks, asks for and offers help when needed; exercise discretion and sound judgment; is tactful and responsible for own actions. Adheres to work schedule and complies with leave management responsibilities.
  • AA/EOE/Minorities/Females/Vet/Disability/E-Verify Compliant Employer.
  • Please view Equal Employment Opportunity Posters provided by OFCCP here.
  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
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