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Requisition Number 17-0091
Post Date 8/25/2017
Title Patient Navigator
Position Type Full Time
Work Hours 30 hpw
City Morgantown
State WV
Description Purpose
The purpose of this position is to provide access to care to patients diagnosed with HIV, hepatitis C, and other relevant health conditions. The position bridges the divide between patient and provider, through regular communication with the health care team serving as an advocate for the patient/client, based on experiences reported by patients. The Patient Navigator will interact with patients from a variety of clinical and medical facilities, including emergency rooms and urgent care clinics, as well as through referrals from CRPH. Incumbent will facilitate clients’ management of their infectious disease and may facilitate addiction care services.

This position performs various support duties, and responds to inquiries and resolves matters of relatively low complexity. Responsibilities require some basic decision making and resourcefulness within available guides and precedents. Work effort impacts client services, program and project image, with nominal liabilities.

Duties & Responsibilities
Responsibilities are functional in nature, and performed under direct supervision. Specific tasks include, but are not limited to:
1) Serves as an internal linkage to care specialist and attempts to remove any barriers for the patient to access the full scope of services available for care related to HIV, hepatitis C, and other health conditions.
2) Once a positive lab screen is determined, Navigator works to schedule and relay information between patients and medical office staff.
3) Tracking patient appointments.
4) Works to clear up any misconceptions that the patient might have.
5) Provide accurate information on the diagnosis and treatment plans for HIV, hepatitis C, and other health conditions.
6) Maintains sensitive, private health information in accordance to HIPAA standards and regulations.

Supervisory/Lead Role
Reports to the Program Manager. This position will normally receive or follow specific instructions for routine work. Supervision of others is not required, however, sharing of knowledge with others and team participation is expected in the role.

Physical Demands
Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time. Activities are predominantly non-manual though some responsibilities require the occasional lifting of 25lbs. The incumbent must be able to effectively hear and communicate with others. Close visual acuity, the ability to adjust focus, identify and distinguish colors, peripheral vision and depth perception are required in the job.

Work Environment
The work environment involves everyday risks or discomforts that require normal safety precautions typical of such places as offices, laboratories, and medical facilities. The work area is adequately lighted, heated, and ventilated. Incumbent is responsible to know and comply with all safety procedures

The following has been identified as a possible occupational exposure for this position, possibly requiring medical monitoring by WVU Environmental Health & Safety:
1) Patient Contact – having contact with a patient, or with potentially contaminated items including (but not limited to) blood and/or body fluids.
Requirements Requisite Qualifications
Education and/or Experience
1) Bachelor’s degree in an allied health field, or a related disciplin
2) 6 months - 2 years of experience in a medical or clinical setting;
3) An equivalent combination of education and/or experience.

Certifications, Licenses, Registrations
1) Valid driver’s license
Skills, Knowledge, Abilities
1) Ability to advise clients or community groups on health issues.
2) Ability to assess individual or community groups on health issues.
3) Ability to assess individual or community needs for educational or social services.
4) Knowledge of principles and processes for providing personal services. This includes client needs assessment, meeting quality standards for services and evaluation of client satisfaction.
5) Knowledge of the information and techniques needed to diagnose and treat human diseases.
6) Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.
7) Skilled in complex problem solving, including identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
8) Ability to establish and maintain interpersonal relationships, including developing constructive and cooperative working relationships with others, and maintaining them over time.

Behavioral Competencies
1) Technical skills – Strives to continuously build knowledge and skills; pursues training and development opportunities; assesses strengths, weaknesses, and shares expertise with others.
2) Problem solving – Gathers and analyzes information, identifies problems, develops alternatives, uses reason even when dealing with emotional topics and works well in groups and resolves matters timely.
3) Internal & External Customer Service – Manages difficult or emotional matters with objectivity and openness; responds promptly to needs and requests for service and assistance; meets commitments and dates, notifies others if change occurs; provides, solicits and applies feedback; and builds goodwill through balanced contributions, positive approaches, and demonstrating respect and support of others.
4) Communications – Demonstrates group presentation skills, participates in meetings, listens and gets clarification, is responsive and speaks clearly and persuasively in positive and negative situations. Writes and edits clearly and informatively, varies style to meet needs, presents numerical data effectively, and is able to read and interpret written information.
5) Organizational Support – Aligns work and develops strategies to meet organizational goals; seeks to improve and promote quality; demonstrates accuracy and thoroughness; and upholds organizational expectations and values.
6) Self-Management – Responds to management direction; resourcefully adapts to changes in work environment and circumstances; responds well under pressure and manages competing demands; takes calculated risks, asks for and offers help when needed; exercises discretion and sound judgment; is tactful and responsible for own actions. Adheres to work schedule and complies with leave management responsibilities.

Preferred Qualifications & Credentials
Education and/or Experience
1) Life experience relative to HIV, AIDS, or Hepatitis C chronic disease issues and treatment and/or drug addiction recovery.

  • AA/EOE/Minorities/Females/Vet/Disability/E-Verify Compliant Employer.
  • Please view Equal Employment Opportunity Posters provided by OFCCP here.
  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
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