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Requisition Number 17-0047
Post Date 4/27/2017
Title Specialized Family Care Program Social Worker
Position Type Full Time
Work Hours 40 hpw
City Charleston
State WV
Description Purpose
This position provides families, organizations, and communities with technical, resource, and referral support for services of the individuals with developmental and/or intellectual disabilities being placed in Program provider homes. The incumbent will also provide regional recruitment, certification, and training to Specialized Care and Respite Care Providers for approved at-risk individuals.

Provides program, as well as direct internal and external client support services, with the goal of home availability for persons with intellectual and/or developmental disabilities. Responds to inquiries and independently resolves matters of low to moderate complexity. Responsibilities require some judgment, resourcefulness, and originality, but diverse guides and precedents are usually available to apply or adapt to the circumstances. Work effort has considerable impact on client services, program and project image, with potential legal liabilities.

Duties & Responsibilities
Responsibilities are functional in nature, and performed under general supervision. Specific tasks include, but are not limited to:
1) Provides quality assessment support for regulatory, contract, policy and/or program activities and matters.
a) Assesses and evaluates providers and facilities for placement of developmentally disabled individuals for long-term and respite care.
b) Provides direct services in the field by recruiting, evaluating, maintaining, and monitoring provider- type homes in community settings for I/DD clients.
c) Works and interfaces with providers, various representatives in state and local agencies, and consumers.
2) Reviews and inspects provider homes and consumer training programs ensuring that they are tailored to the special needs of each client.
3) Responsible for oversight of homes providing care for 24 – 30 clients throughout assigned region.
4) Maintains comprehensive and detailed records including on-going contact and monitoring of the Specialized Family Care Home through monthly visits, quarterly reports, and annual home recertification.
5) Designs strategies to attain objectives, informational workbooks and manuals, and provides training to others on these matters.
6) Oversees and conducts inquiries. Performs audits and serves as agency audit host.
7) Guides internal and external clients on regulatory and program options.
8) Performs or assists in program or product development and research.
9) Administers and interprets assessment instruments.
10) Complies with existing state laws, regulations and guidelines for Medley Case Management.
11) Conducts required pre-service training/orientation for Family Care Providers, to prepare them with skills needed to meet the unique needs of each client.
12) Trains new Family Based Care Specialists and associated Medley Team members and provides direct input into the development and modification of Bureau of Children and Families policies and procedures impacting Specialized Family Care.
13) Plans and participates in regional and statewide meetings on a variety of programmatic issues impacting the Specialized Family Care Program.
14) Participates as a member of interdisciplinary team to collaborate with the Community Case Manager in securing placement while independently outlining total service needs for Medley Class Member or at- risk individuals. These are tailored to the individual needs of each client.
15) Attend and participate in institutional and community IPDPs/IPPs for those individuals living in or being referred to Specialized Family Care.

Supervisory/Lead Role
Position reports to Specialized Family Care Program Manager. Normally receives minimal instructions on routine work, and general instructions on new assignments. Supervision of others is not required; however, sharing of knowledge with others and team participation is expected in the role. Program, project or activity lead responsibilities will occur or be assigned in this position.

Physical Demands
This position requires a moderate amount of climbing stairs, handing, reaching and the ability to carry 10 pounds. Activities are predominantly non-manual though some manual work not directly involved with altering or transporting of products may be included.

Work Environment
Work is generally performed within an office environment, with standard office equipment available. Extensive traveling throughout assigned region will be required. The incumbent is responsible to know and comply with all safety procedures. Incumbent may experience the following and require medical monitoring:
a) Animal Contact - direct exposure to vertebrate animals, animal tissues or research with body fluids or wastes;
Requirements Requisite Qualifications
Education and/or Experience
1) Bachelor’s degree in human services or related field;
2) 5 – 7 years of experience working with I/DD populations, and general knowledge of I/DD issues; experience and skill in working as an interagency team member in planning community placement;
3) Equivalent combination of education and experience.

Certifications, Licenses, Registrations
1) Must have provisional or full licensure as a Social Worker or certified Social Worker by the West Virginia Board of Social Work Examiners.
2) Valid drivers’ license.

Skills, Knowledge, Abilities
1) Strong communications skills with the ability to carry out oral and written instructions and multi-task. Must be able to relay information well to others verbally and written in various forms including creating reports.
2) Advanced knowledge of processes and procedures, the service and/or product and its application.
3) Knowledge of available services, state policy and program limitations.
4) Ability to read, analyze and interpret Program policies and procedures, general business periodicals, professional journals, technical procedures or, governmental regulations.
5) Ability to write reports, business correspondence, and procedure manuals.
6) Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
7) Ability to work and meet established deadlines with the ability to effectively communicate orally and narratively with consumers, professionals, providers and co-workers.
8) Ability to apply concepts of basic algebra and geometry.
9) Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
10) Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
11) Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
12) A knowledge of Specialized Family Care, Foster Care and Adult Family Care programs and all related I/DD services.
13) Incumbent will be required to work and respond to a variety of different and unique situations independently using a variety of criteria with a minimum of supervision.

Behavioral Competencies
1) Technical skills – Strives to continuously build knowledge and skills; pursues training and development opportunities; assess strengths, weaknesses, and shares expertise with others.
2) Problem solving – Gathers and analyzes information, identifies problems, develops alternatives, uses reason even when dealing with emotional topics and works well in groups and resolves matters timely.
3) Internal & External Customer Service – Manages difficult or emotional matters with objectivity and openness; responds promptly to needs and requests for service and assistance; meets commitments and dates, notifies others if change occurs; provides, solicits and applies feedback; and builds goodwill through balanced contributions, positive approach, respect and support of others.
4) Communications – Demonstrates group presentation skills, participates in meetings, listens and gets clarification, is responsive and speaks clearly and persuasively in positive and negative situations. Writes and edits clearly and informatively, varies style to meet needs, presents numerical data effectively, and able to read and interpret written information.
5) Organizational Support – Aligns work and develops strategies to meet organizational goals; seeks to improve and promote quality; demonstrates accuracy and thoroughness; and upholds organizational expectations and values.
6) Self-Management – Responds to management direction; resourcefully adapts to changes in work environment and circumstances; responds well under pressure and manages competing demands; takes calculated risks, asks for and offers help when needed; exercise discretion and sound judgment; is tactful and responsible for own actions. Adheres to work schedule and complies with leave management responsibilities.
  • AA/EOE/Minorities/Females/Vet/Disability/E-Verify Compliant Employer.
  • Please view Equal Employment Opportunity Posters provided by OFCCP here.
  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
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