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Requisition Number 19-0001
Post Date 1/9/2019
Title Medicare Member Services Representative
City Birmingham
State AL
Description The Medicare Member Services Representative will assist members with questions and issues related to their coverage with VIVA Medicare – primarily via telephone in a call center environment.
Requirements REQUIRED:
• High school diploma or GED
• 1 year experience in a call center, healthcare, or related field
• Excellent oral and written communication skills
• Effective listening and reading comprehension skills
• Above average data entry skills
• Knowledge of standard office practices and procedures, including the operation of office equipment including personal computers and word processing, spreadsheet, and presentation programs
• Proper written and spoken English skills including spelling, punctuation, and grammar; basic business arithmetic
• Ability to work with minimal supervision
• Ability to work under pressure from deadlines and goals
• Ability to complete all company required, job-specific, and departmental training
PREFERRED:
• Some College
• 1 year experience in Medicare Advantage customer service
• Experience working with the elderly population
• Working knowledge of Medicare, medical terminology and HIPAA guidelines
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An Equal Opportunity Employer