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Requisition Number 20-0005
Post Date 1/22/2020
Title Medicare Member Services Representative
City Birmingham
State AL
Description Calling all Call Center Representatives! Are you looking to join a company with great people and great benefits? VIVA HEALTH is seeking skilled and experienced call center individuals for our Medicare Member Services department. The Medicare Member Services Representative will assist members with questions and issues related to their coverage with VIVA Medicare – primarily via telephone in a call center environment.
Requirements REQUIRED:
• High school diploma or GED
• 1 year experience in a call center, healthcare, or related field
• Excellent oral and written communication skills
• Effective listening and reading comprehension skills
• Above average data entry skills
• Knowledge of standard office practices and procedures, including the operation of office equipment including personal computers and word processing, spreadsheet, and presentation programs
• Proper written and spoken English skills including spelling, punctuation, and grammar; basic business arithmetic
• Ability to work with minimal supervision
• Ability to work under pressure from deadlines and goals
• Ability to complete all company required, job-specific, and departmental training
• 1 year experience in Medicare Advantage customer service
• Experience working with the elderly population
• Working knowledge of Medicare, medical terminology and HIPAA guidelines
• Some College experience
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An Equal Opportunity Employer