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Requisition Number 19-0007
Post Date 1/11/2019
Title Customer Service Representative
City Birmingham
State AL
Description Seeking Customer Service Reps!
The Customer Service Representative is responsible for providing quality customer service to our members and providers. This position serves as the primary customer contact in a call center environment, using knowledge and delivery tools to help answer questions and resolve problems, in accordance with call center standards.
Requirements REQUIRED:
• High School Diploma or GED
• 1 – 3 years’ experience in customer service
• Demonstrate excellent customer service skills through written and verbal communication
• Ability to thrive in a production environment where quality and quantity are highly measured, including recognizing and correcting quality errors
• Basic computer and data entry skills
PREFERRED:
• Some College
• 1 – 2 years’ experience healthcare customer service
• Working knowledge of COBRA law, COB, medical terminology, and HIPAA guidelines
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An Equal Opportunity Employer