Available Positions

Job Details

Requisition Number 18-0186
Post Date 7/9/2018
Title Convention Services Mngr
Property Marriott Riverside at the Convention Center
City Riverside
State CA
Description • Plan, up-sell and detail the meeting/function with the client including: space requirements, times, equipment, menus, themes/decorations, etc...
• Conduct site inspections with potential clients, visiting meeting space and banquet facilities, as well as other hotel facilities.
• Communicate guest requirements with hotel staff by preparing BEO's and following business processes regarding timely execution and guarantees.
• Manage function details and related activities to ensure that program requirements are satisfied. Anticipate and handle customer complaints and/or problems to ensure quality product deliver, customer satisfaction and repeat business.
• Communicate group details/changes to all hotel departments as necessary.
• Process group commissions/rebates/subsidies as necessary.
• Educate Event Planners on hotel procedures.
• Attend company meetings to exchange product information and coordinate work activities with other departments.
• Perform work duties in accordance with Pinnacle safety and security policies and procedures as well as OSHA and applicable state and federal regulations.
• Represent Pinnacle’s values on a daily basis: Integrity, Professionalism, Teamwork, Quality, Leadership, and Appreciation.
Requirements • Bachelor’s Degree in business or hospitality related field preferred.
• Minimum of 2 years of experience in the hotel industry in a catering or convention services capacity preferred.
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