Available Positions

Job Details

Requisition Number 18-0205
Post Date 7/24/2018
Title Front Desk Associate
Property Marriott Riverside at the Convention Center
City Riverside
State CA
Description • Greet, register, and assign rooms to guests; including issuing rooms keys, ensuring that all guests sign a guest registration card and provide a credit card or other method of payment.
• Answer, screen and forward phone calls, take messages and schedule/change reservations.
• Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
• Record guest comments/ complaints and refer guest to a manager as necessary.
• Contact housekeeping or maintenance staff when guests report problems.
• Resolve guest issues quickly, efficiently, courteously and professionally.
• Keep records of room availability and guests' accounts.
• Post charges, such as those for rooms, food, liquor, or telephone calls.
• Maintain room key control and supervise guest access to safe deposit boxes.
• Verify banks and deposits each shift and follow all cash-handling and credit policies.
• Responsible for the order and cleanliness of the front desk and adjacent work areas.
• Complete front desk communication log daily.
• Perform work duties in accordance with company safety and security policies and procedures as well as OSHA regulations.
• Report and store lost and found items in accordance with hotel procedures.
• Represent Pinnacle’s values on a daily basis: Integrity, Professionalism, Teamwork, Quality, Leadership, and Appreciation.
Requirements • High School Diploma or equivalent
• Previous experience in a customer service position preferred
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