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Job Details

Requisition Number 18-0391
Post Date 12/31/2018
Title Business Inside Sales Consultant
City Sioux Falls
State SD
Description

Midco has been blazing trails since 1931, bringing innovation to the world of telecommunications and delighting customers with exceptional service. Through ambition, imagination and a genuine commitment to each other, Midco proudly serves more than 385,000 residential and business customers in 342 communities in Kansas, Minnesota, North Dakota, South Dakota, and Wisconsin. By the end of 2017, most of our customers will have access to Midco Xstream® Gig – blazingly fast internet with download speeds of up to 1 Gbps. We’re also dedicated to making our communities better places to live, work and play. Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:

  • Free and discounted Midco services
  • Tuition reimbursement
  • Support of employee involvement in the communities we serve
  • Employee referral program
  • Wellness programs

Visit MidcoCareers.com to learn about employment opportunities and apply today.

JOB PURPOSE

Assist in the achievement of Midco revenue objectives through the sales or products and solutions in the Business market.

KEY FUNCTIONS

  • Service incoming calls, emails and chat interactions from business customers inquiring about Midco products and services.
  • Perform proactive outbound calling associated with sales and marketing campaigns.
  • Maintain and expand database of prospects for all Midco products, by developing, identifying, and securing relevant sales lead and opportunity information.
  • Qualify leads and drive opportunities through the sales pipeline.
  • Accurately record customer transactions, establish accounts for new customers, and prepare all necessary paperwork for contracts, sales orders, and other customer transactions.
  • Identify the right products and services for business customers through asking needs based questions.
  • Develop sales opportunities by researching and identifying potential accounts; soliciting new accounts; building rapport; providing technical information and explanations; preparing quotations and contracts.
  • Develop account revenue by checking customer's buying history, suggesting related and new items, and explaining technical features.
  • Close sales with new customers, follow up with leads and contacts in a timely fashion.
  • Exceed organizational goals for lead development, new revenue, upselling, and add-on selling.
  • Partner effectively with the Field Sales Team to drive territory coverage and maintain positive customer relationships when necessary.
  • Refer leads as appropriate to Residential, B2B, Enterprise, and Advertising sales teams.
  • Work closely with the internal team members and external Sales and Service teams to insure high customer satisfaction.
  • Manage sales funnel development by entering and updating all customer Opportunities and Leads information in Microsoft Dynamic CRM.
  • Adhere to Midco’s privacy guidelines to ensure each customer’s privacy.

ADDITIONAL FUNCTIONS AND RESPONSIBILITIES

  • Actively participate in team efforts to support customer satisfaction.
  • Function as an effective team member while supporting the efforts and concepts of other departments.
  • Support the mission, vision, and values of Midco.
  • Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility.
  • Possess an enthusiastic, energetic, self-motivated, and detail oriented approach towards work and all work projects.
  • Possess strong problem solving and decision making skills while using good judgment.
  • Ability to multitask and change from one task to another without loss of efficiency or composure.
  • Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with customers, clients, coworkers and management.
  • Identify opportunities for improvement while creating and implementing viable solutions.
  • Actively follow Midco policies and procedures.
  • Perform other duties as assigned.

EXPERIENCE AND EDUCATION

  • High school diploma or GED required.
  • BS/BA in Marketing or Business Administration preferred.
  • At least 1 year of previous sales or relevant customer service/sales experience in a call center environment desired.
  • Track record of over-achieving quota or goals.
  • Working knowledge of Microsoft Office products (Outlook, Word, Excel, PowerPoint).
  • Experience working with Microsoft Dynamic or similar CRM.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

  • The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch. The employee must occasionally lift and/or carry loads of up to 30 lbs.
  • The noise level in the work environment is moderate.
  • Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.

Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, or any other characteristic protected by law.

 

  • Please view Equal Employment Opportunity Posters provided by OFCCP here.
  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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