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Job Details

Requisition Number 17-0180
Post Date 6/1/2017
Title Field Technician
City Sioux Falls
State SD
Description

As a Midco employee you will enjoy free & discounted services; competitive benefits & pay; quarterly incentives based on performance; and training & advancement opportunities.

Your future is bright at Midco, the leading provider of Internet and Ethernet, cable TV, phone, home automation and advertising services in the Upper Midwest. More than 300,000 residential and business customers count on Midco services in 335 communities in Minnesota, North Dakota, South Dakota and Wisconsin. Midco is investing in more advanced gigabit Internet technology, which will be delivered to most customers by the end of 2017.

JOB PURPOSE:

Perform basic service installations, disconnects and changes for residential and business customers.

ESSENTIAL FUNCTIONS:

  • Perform installation work including but not limited to voice, video and data installs, and service changes and disconnects in customer homes and places of business.
  • Complete Midco First Time Right Broadband I certification within 90 days of hire. Consistently apply First Time Right principles in all aspects of work.
  • Troubleshoot and repair services from tap to Customer Premise Equipment (CPE), and signal leakage repairs.
  • Maintain records, including daily logs and gas sheets.
  • Record all required information on work orders, surveys, and referrals.
  • Promote cable, internet, and other Company services and educate customers on the proper use of Midco’s services, including how to add additional services, access help online, channel lineups, and proper equipment usage.
  • Ensure proper signal levels and picture quality on all television sets; clear the premises of all debris and materials after the installation is complete.
  • Appropriately manage difficult or emotional customer situations and respond promptly to customer needs.
  • Respond to requests for service and assistance in a timely manner.
  • Perform on-call duties as required.
  • Possess knowledge of Midco’s safety program (Target Zero), practice and enforce safety rules and procedures; operate all equipment in a safe manner.
  • Operate and drive a Company vehicle in accordance with Midco’s “Use of Vehicle for Company Business” policy.
  • Communicate effectively and professionally in all forms of communication with internal and external customers.
  • Adhere to Midco privacy guidelines to ensure each customer’s privacy.
  • Maintain regular attendance as required by your position.

ADDITIONAL FUNCTIONS AND RESPONSIBILITIES:

  • Function as an effective team member while supporting the efforts and concepts of other departments.
  • Support the mission, vision, and values of Midco.
  • Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility.
  • Possess an enthusiastic, energetic, self-motivated, and detail-oriented approach towards work and all work projects.
  • Possess strong problem solving and decision making skills while using good judgment.
  • Multi-task and change from one task to another without loss of efficiency or composure.
  • Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with customers, clients, co-workers and management.
  • Identify opportunities for improvement while creating and implementing viable solutions.
  • Actively follow Midco policies and procedures.
  • Perform other duties as assigned.

EXPERIENCE AND EDUCATION:

  • HS Diploma/G.E.D. required.
  • Maintain a current and valid driver’s license and good to excellent driving record. A DUI within the last 5 years disqualifies you from employment in this position.

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

  • The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch. The employee must occasionally lift and/or carry loads of up to 70 lbs.
  • The noise level in the work environment is moderate to loud.
  • While performing the duties of this position, the employee is frequently exposed to outside weather conditions and may occasionally be exposed to moving mechanical parts, high, precarious places, risk of electrical shock, and risk of radiation and vibration.
  • In-person visits to a customer’s home or place of business are normal in the performance of this job. Specific abilities required include accessing a customer's home or place of business by stairs or elevator, operating doors or other entrances, navigating hallways and buildings, etc., and adapting successfully to a constantly changing environment.
  • Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.
  • Must be able to climb poles, ladders, and other structures with proper equipment.
  • Must be able to work from elevated heights and in tight spaces such as attics and crawlspaces.

Midcontinent Communications is an Equal Opportunity/Affirmative Action employer. M/F/D/V

 

  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
  • Please view Equal Employment Opportunity Posters provided by OFCCP here.
  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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