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Job Details

Requisition Number 17-0144
Post Date 5/4/2017
Title Inbound Sales I
City Sioux Falls
State SD
Description

We’ve been blazing trails since 1931, bringing innovation to the world of telecommunications and delighting customers with exceptional service. Through ambition, imagination and a genuine commitment to each other, Midco proudly serves more than 385,000 residential and business customers in 342 communities in Kansas, Minnesota, North Dakota, South Dakota, and Wisconsin. By the end of 2017, our customers will have Midco Gig – blazingly fast internet with download speeds of up to 1 Gbps. We’re also dedicated to making our communities better places to live, work and play. Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:

  • Free and discounted Midco services
  • Tuition reimbursement
  • Support of employee involvement in the communities we serve
  • Employee referral program
  • Wellness programs

Visit MidcoCareers.com to learn about employment opportunities and apply today.

 

Training Class starts 6/27! $250 Training Bonus!

Various shifts available between hours of operation of M-F 8am-8pm and Saturday 8am-5pm.

 

JOB PURPOSE:

Increase sales by promoting Midco products and services to new and existing customers in a call center environment.

ESSENTIAL FUNCTIONS:

  • Sell and up sell Midco products and services.
  • Serve as Midco’s professional representative when dealing with customer communications: via phone, online chat, etc.
  • Take incoming calls from customers inquiring about Midco products and services.
  • Identify the right products and services for customers through asking needs based questions.
  • Prepare accounts for new customers, and work orders for installs, repairs, and other customer transactions.
  • Make outgoing calls to potential customers.
  • Record electronic customer transactions accurately and with every call.
  • Document each call as per company and departmental policies and procedures.
  • Follow up with customers in a timely manner if necessary.
  • Demonstrate an aptitude for sales, be able to ask for the sale and suggest additional products or services to increase revenue.
  • Apply patience and understanding in all customer interactions.
  • Communicate effectively and professionally in all forms of communication with internal and external customers.
  • Adhere to Midco privacy guidelines to ensure each customer’s privacy.
  • Maintain regular attendance and to arrive to work on time.

 

ADDITIONAL FUNCTIONS AND RESPONSIBILITIES:

  • Function as an effective team member while supporting the efforts and concepts of other departments.
  • Support the mission, vision, and values of Midco.
  • Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility.
  • Possess an enthusiastic, energetic, self-motivated, and detail-oriented approach towards work and all work projects.
  • Possess strong problem solving and decision making skills while using good judgment.
  • Multi-task and change from one task to another without loss of efficiency or composure.
  • Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with customers, clients, co-workers and management.
  • Identify opportunities for improvement while creating and implementing viable solutions
  • All employees are required to actively follow Midco policies and procedures.
  • Perform other duties as assigned.

 

EXPERIENCE AND EDUCATION:

  • High school diploma or GED required. Some college preferred.
  • Previous customer service/sales experience in a call center environment preferred.

 

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

  • The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch. The employee must occasionally lift and/or carry loads of up to 30 lbs.
  • The noise level in the work environment is moderate to loud.
  • Employees may be required to work rotating shifts.
  • Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.

 

Midcontinent Communications is an Equal Opportunity/Affirmative Action employer. M/F/D/V

  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
  • Please view Equal Employment Opportunity Posters provided by OFCCP here.
  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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