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Job Details

Requisition Number 19-0148
Post Date 5/30/2019
Title Sales Engineer-Associate
City Sioux Falls
State SD
Description

Midco has been blazing trails since 1931, bringing innovation to the world of telecommunications and delighting customers with exceptional service. Through ambition, imagination and a genuine commitment to each other, Midco proudly serves more than 385,000 residential and business customers in 342 communities in Kansas, Minnesota, North Dakota, South Dakota, and Wisconsin. We’re also dedicated to making our communities better places to live, work and play. Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:

  • Free and discounted Midco services
  • Tuition reimbursement
  • Support of employee involvement in the communities we serve
  • Employee referral program
  • Wellness programs

Visit MidcoCareers.com to learn about employment opportunities and apply today.

JOB PURPOSE:

Analyze the technical needs of business customers, and develop a strategy to meet those needs through engineering design. Subject matter expert for all technical aspects of the sales process. Responsible for requirements discovery, solution consulting, solution design, proposal preparation support, and technical presentations to customers.

ESSENTIAL FUNCTIONS:

  • Partner with Sales and other technical teams to: understand customer requirements, ensure serviceability, design solutions, write technical specifications, and develop proposals.
  • Accurately process and prepare requests for Good Faith Estimates and Design Layout Records.
  • Provide technical subject matter expertise to the sales team; thoroughly understanding products, features, functions, and benefits while being able to present to co-workers, customers, and vendors through a variety of mediums (in-person, telephone, email, and video conference).
  • Communicate effectively and professionally in all forms of communication with internal and external customers.
  • Monitor continuity of communication regarding service details from inquiry through fulfillment to ensure customer needs are met.
  • Participate in new product development projects; as appropriate, relay requests and requirements of customers, provide technical feedback and/or manage the completion of key deliverables.
  • Assist Sales, Sales Support, and Marketing in the development of customer presentation materials.
  • Leverage and maintain customer information within CRM and other corporate systems in support of the sales process.
  • Provide ongoing support of product training for sales and support personnel.
  • Prepare timely and accurate reports.
  • Maintain regular attendance.
  • Special project assignments as required.
  • ADDITIONAL FUNCTIONS AND RESPONSIBILITIES:
  • Remain current on technical information regarding Midco's services as well as competitive offerings.
  • Identify problems and possible solutions, and take appropriate action to resolve complex, less clearly-defined issues.
  • Articulate technical specifications as well as service value proposition to both non-technical and technical users.
  • Build relationships with customers as a trusted advisor and present to them the benefits of the appropriate solution.
  • Knowledge of sales cycle; able to eliminate sales obstacles through creative and adaptive approaches.
  • Communicate effectively and professionally in all forms of communication with internal and external customers.
  • Function as an effective team member while supporting the efforts and strategies, initiatives and projects of other departments.
  • Support the mission, vision, and values of Midco.
  • Apply personal ethics, honesty, initiative, flexibility, responsibility, and confidentiality in all areas of responsibility.
  • Possess an enthusiastic, energetic, self-motivated, and detail-oriented approach towards work and all work projects.
  • Possess strong problem-solving, critical-thinking and decision-making skills while using good judgment.
  • Multi-task without loss of efficiency or composure.
  • Maintain a positive work atmosphere by acting and communicating in a manner that develops positive relationships with team members, customer and leadership. 
  • Adhere to and actively follow Midco policies and procedures.
  • Perform other duties as assigned.
  • Maintain regular attendance as required for position.

EXPERIENCE AND EDUCATION:

  • Bachelor’s or Associate’s Degree in related industry and/or equivalent job experience required.
  • CCNA/CCDA, MEF-CECP certification preferred.
  • Experience in the following: PRI, POTS, Hosted Phone, SIP Trunks, Linear Internet, Layer 2 OVC, EPL, EVPL, DOCSIS service Delivery, Fiber optic service delivery, including multiplexing, RFoG, and PON, Data Center colocation is preferred.

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

  • The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch. The employee must occasionally lift and/or carry loads of up to 30 lbs.
  • The noise level in the work environment is low to moderate.
  • Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.
  • Ability to travel to visit prospective and current customers.

Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, or any other characteristic protected by law.

  • Please view Equal Employment Opportunity Posters provided by OFCCP here.
  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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