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Requisition Number 17-0132
Post Date 12/8/2017
Title Program Facilitator - CCPC
Location Center for Comprehensive Palliative Care
City Ocala
State FL
Position Type Part-Time (24 hours)
Work Hours 8a-5p
Description JOB SUMMARY:
Acts as contact person with physicians, internal department staff, hospital discharge personnel, outside agencies, and families to complete admission process. Coordinates team members in arranging admissions. Responsible for the accuracy of the software system/database. Builds required reports and distributes monthly. Completes other external surveys and reports as directed.

ESSENTIAL JOB RESPONSIBILITIES:
Include the following. Other duties may be assigned.
• Accountable for the accuracy of CCPC data base, all CCPC patient data, and consultation flow information for CCPC programs.
• Works closely with the CCPC Program Assistant to ensure operational effectiveness, performing associated responsibilities in the absence of the Program Assistant.
• Receives incoming referrals delegating back-up duties to HMC Admissions/Intake department as indicated. Requests appropriate documentation to support CCPC referral vs. hospice referral, supporting documents regarding health care directives, assembles and enters patient demographic and insurance/payor source information for each referral using software system.
• Communicates with insurance companies’ representatives as needed.
• Enters appropriate information in computer program to begin patient’s medical record and accesses appropriate software system, finance and other HMC software profiles of referred CCPC patients.
• Informs the CCPC Team of all new hospital and community based referrals. Keeps CCPC Team updated on all status changes on referred patients.
• Assigns new hospital, skilled nursing facility and community referrals to appropriate CCPC team members and coordinates follow-up visits to established patients.
• Tracks all referrals, CCPC consultations, admissions, non-admissions, as well as CCPC transfers to HMC and final disposition.
• Reconciles patient records (consultation notes, follow-up visit/progress notes) with billing/encounter forms to ensure supporting Evaluation and Management documentation for accurate CPT coding as instructed; verifies and assigns appropriate ICD-10 codes to provider encounter forms for submission to finance for billing.
• Audits and maintains accurate records and logs of all referral data and transmits updates weekly to CCPC manager. Routinely performs accurate audits of paper chart/computer medical record and oversees legal retention requirements.
• Complies with all Federal & State requirements and Hospice of Marion County’s Policies and
procedures for CCPC program.
• Reports pertinent changes to the CCPC Team during the shift and at the end of his/her shift.
• Triage which patients are seen within 24 hours.
• Compiles, maintains and distributes reports in an accurate and timely manner; develops graphs to illustrate data gathered from software system.
Requirements • High School Diploma or GED required.
• Three (3) years clerical experience in medical setting required; One (1) year medical records preferred.
• Highly skilled proficient working in MS Word, Outlook, Excel and able to quickly grasp functionality/utilization of clinical software programs including EClinical, Netsmart and others used by various hospitals.
• Ability to work with all psychosocial groups in a professional manner. Demonstrates tolerance to work with different individual life styles without imposing his/her own values on the patient/family unit.
• Ability to assess, respond to and cope with emotional stress of patients/families, hospital and skilled nursing facility staff.
• Ability to work with minimal supervision, exercising discretion and independent judgment.
• Ability to read, and interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers, patients/families or employees.
• Knowledge of medical terminology and ability to demonstrate essential usage.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability facsimile, copy machines, computers and other common office machines.
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