Job Details

Requisition Number 17-0089
Post Date 9/7/2017
Title Configuration Specialist II
City Austin
State TX

Under direct supervision, modifies or implements system-wide configurations to the computer system and other software packages utilized by the plan. Implements benefit or pricing configuration changes to improve the overall efficiency of system processing.


Under direct supervision is able to translate the business requirements into a high level conceptual design. Ensures design meets performance, usability and scalability requirements in addition to the functional requirements. 

Responsible for group input into system on all new and renewing employer clients including benefit package changes. 

Track all group submissions to ensure timely and accurate entry of all data elements 

Test processing systems with unit and ITG test plans 

Performs system configuration based on the business requirements 

Provides technical support and assistance to users to resolve problems and issues in area of expertise 

Participates in application support of strategic plans for their areas of responsibility to ensure that they meet the needs of the users. 

Develops an overview and working knowledge of the assigned systems applications, to build knowledge base of configuration supported functions. 

Provides production support as needed (Off hour problem diagnosis and resolution). 

Provides status updates on all assigned tasks using the department’s service request tracking tool. 

Follows FirstCare’s policies and procedures regarding Information Technology Infrastructure Library (ITIL), SAS70 Compliance and Systems Development Life Cycle (SDLC).



Bachelor’s degree in related field or High School Diploma/GED plus 3-4 years of relevant experience may be substituted. 

1-2 years’ experience required in claims processing or benefit/pricing configuration 

Demonstrated competence in Microsoft Office required 

Strong personal commitment to quality service 

Strong written and oral communication skills 

Able to prioritize and execute tasks in a high-pressure environment 

Experience working in a team-oriented, collaborative environment

FirstCare Health Plans is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetics or any other basis prohibited by law.

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