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Requisition Number 18-0082
Post Date 12/5/2018
Title Install & Repair Technician
City Marked Tree
State AR

Ritter Communications has been at the forefront of the local communications industry for more than a century. We began providing telephone service in Northeast Arkansas in 1906. Since then, Ritter has become a regional telecommunications provider delivering a broad and competitive range of communications products and services to businesses and residents in Northeast and North Central Arkansas.  By providing our Business Services customers with the most innovative and integrated technology and services, we are dedicated to reducing their costs and maximizing their profits with customized connectivity solutions. Our Residential Services customers enjoy lightning fast Internet speeds, cable and HDTV, and reliable local and long distance phone service. Our services are delivered and supported by a dependable team of local industry experts.

We are looking for an experienced Install & Repair Technician to join our team in Marked Tree, Arkansas.

General Summary:

Responsible for a variety of duties pertaining to the installation and repair of voice, video, and high speed data services to residential and small/medium business customers.  Performs technical work in the field and responds to customer issues with service quality. Responsibilities include daily organization of service calls, customer relations, problem solving, and documentation. Performs installs, disconnects, reconnects, and installation of additional outlets and relocations.  Coordinates with the Dispatch, Outside Plant Maintenance, and Construction departments to ensure that installation and repair work satisfies the Company‚Äôs standards and meets customer expectations. 

Essential Job Functions:

  • Installs all types of single-line telephone installations, including identifying correct cable pair in pedestals or terminal blocks, installing and properly grounding drop, inside wiring, and station protector.
  • Locates trouble in single-line telephone installations; repairs or replaces faults.
  • Checks loops and records proper readings as required by the company maintenance plan; localizes line trouble, and changes cable pairs if required.
  • Picks up color-coded cable pairs and installs load coils in correct locations when required; installs and properly arranges inside wiring cable in key system terminal blocks.
  • Installs and maintains carrier systems.
  • Assists central office in the installation and maintenance of data equipment, modems and four-wire circuits.  
  • Repairs trouble in cable plant, drop wire, station wiring and telephones.
  • Coordinates with repair, and other departments on service installations and changes to update billing and plant records.
  • Maintains and repairs existing equipment by using test sets to locate line trouble.  Determines necessary repairs, which may include repairing wiring, station protectors, ground connections, running new wires and replacing jacks, lids and pedestals as needed.
  • Installs repairs and maintains DSL lines and modems.
  • Takes 24-hour call periodically to resolve service problems in assigned systems.
  • Checks, maintains, and uses proper safety equipment as issued in conformance with the Occupational Safety and Health Act (OSHA) and Company safety rules and regulations.
  • Climbs poles, ladders, and other structures as needed; uses bucket truck when required. Lifts and carries loads of at least 70 lbs.

Knowledge, Skills, and Abilities:                                                             

  • Knowledge of basic electronics, specification sheets, and circuit diagrams.
  • Knowledge of telecommunications plant equipment operations and maintenance.
  • Knowledge of telecommunications industry and digital switching technology.
  • Knowledge of company products and services.
  • Knowledge of company policies and procedures.
  • Skill in operating service equipment including various hand tools and testing equipment.
  • Ability to communicate with co-workers and various business contacts in a professional and courteous manner.
  • Ability to read and interpret documents such as maps, staking sheets, and operating and maintenance instruction manuals
  • Ability to pay close attention to detail.
  • Ability to evaluate, test, and repair sophisticated equipment.
  • Ability to improve or redesign procedures for specific installation/repair problems.
  • Ability to work independently and make sound technical decisions using information at hand.
  • Ability to effectively function as a team player.


Education and Experience:   

  • High School diploma or equivalent required with additional related technical training a plus.
  • Must have a minimum of two years of experience in the installation and repair of telecommunication equipment and services over either copper telephony or HFC networks with experience with both systems being preferred.
  • Must also possess a valid Driver's License with a satisfactory driving record.

Ritter Communications is an equal opportunity and affirmative action employer; all qualified candidates are encouraged to apply.  M/F/D/V.

We strive to maintain a drug-free workplace.

We offer competitive compensation and an outstanding benefits package including health, dental, vision, cancer, accident and life insurance, short-term and long-term disability, 401(k) with company match, pension plan, flexible spending accounts, free gym membership, company discounts, tuition reimbursement, paid training, paid leave, and much more!

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