Job Details

Requisition Number 18-0067
Post Date 1/14/2019
Title eCW Software Training Specialist
City Westborough
State MA

Position Overview:

This position is responsible for providing training to our client practices that are using eCW Software.

Job Functions /Responsibilities:

As an eCW Software Training Specialist, 90% of his/her responsibility is to train client practices and 10% is other.
• Travel to client sites and train end users (doctors and clinical staff) on our software and ancillary functionalities via one-on-one coaching and classroom instruction.
• Develop Work flow processes
• Demonstrate the software to client practice, make suggestions and provide training
• Communicate/escalate issues to Project Managers to promptly and effectively address issues
• Prepare various reports such as Checklist & Expense Report.
• Document all training sessions
• Other duties as assigned
Requirements Requirements:

• Minimum Bachelor’s Degree in engineering, Computer Science (CS) or Information Systems (IS). Master’s degree is preferred
• 1-3 years exp. in Healthcare industry, preferably in training and implementation of PM or EMR systems
• Knowledge of MySQL, Windows Office suite, computer networking, and insurance based physician billing
• Must be willing to relocate to MA.
• Must be willing to travel 75% - 100% per month to anywhere in the 50 US states

Other Skills / Abilities:

• Ability to deal with stressful situations with a professional demeanor
• Exceptional customer service orientation while being detail oriented
• Basic knowledge of technical terminologies
• To be able to coach and train diverse group of people
• Ability to Travel - Must have a valid driver’s license.
• Exceptional communications (oral & written) skills --- be able to conduct engaging and effective training sessions to diverse audience
• Must become a eCW Certified Professional at completion of initial training
• Ability to multi-task and excel in a fast-paced environment
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