Job Details


Requisition Number 18-0096
Post Date 2/18/2019
Title Product Manager - Payment Solutions
City Westborough
State MA
Description Job Title
Product Manager for Payment Solutions

Position Overview
The product manager for payment solutions will be responsible for managing and rolling out the product roadmap for customer facing payment solutions. You will be responsible for driving the product team to meet key deliverables and timelines. This position emphasizes the engineering-facing side of product management with specific focuses on integration, architecture and deployment.

Job Responsibilities
• Create and manage product roadmap. Communicate roadmap stages and timelines internally with key stakeholders
• Work with stakeholders and customers to identify and understand new requirements
• Identifies product gaps and defines requirements to fill these product gaps
• Work with product owner to prioritize backlog and issues
• Write detailed functional specifications, user stories and product documentation
• Work with the developers and designers to build a product that meets the expected outcomes
• Work with cross functional teams on product dependencies
• Verify and provide feedback on requirements as delivered to ensure they match business needs
• Build, groom and prioritize the backlog
• Establish goals for each sprint and manage the scrum team
• Participates in scrum meetings i.e. daily stand-up, sprint planning, backlog prioritizing and sprint retrospective
• Manage relationship with payment partners - provide product updates, learn about new offerings, discuss industry trends, help with sales leads and customer issues
• Work with customer support to troubleshoot escalated customer issues
• Troubleshoot production application issues with development
• Analyze support cases to see trending issues
• Create and deploy docker builds, write release notes
• Participate in annual PCI DSS audits
• Update PCI DSS documentation/evidence on a regular basis for upcoming attestation period
• Generate monthly reports on transactional data and trend growth
• Keep up to date on latest security standards and deadlines that may impact product roadmap

Requirements Education, Experience, & Skills Required
• Bachelor’s Degree required (master’s preferred). Engineering or Computer Science degree preferred
• 5+ years overall professional experience with 2 years of product management or relevant experience
• Working knowledge of payment technologies
• Familiarity with the PCI DSS standard (preferred but not required)
• Experience working with Scrum teams
• Excellent verbal and written communication skills
• Working knowledge of bash, SQL, docker and tools such as Jira, Fisheye, SVN
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