Job Details

Requisition Number 18-0051
Post Date 6/20/2019
Title Strategic Account Manager (Spanish Speaking)
City Puerto Rico
Description We are eClinicalWorks. We are a privately held leader in healthcare IT, providing comprehensive, cloud-based EHR/PRM solutions to medical professionals worldwide to improve workflows and reduce the risk of physician burnout.

We care. We are committed to positive change. And that’s where you come in.

Do you value creativity and innovation? Great, so do we. At eClinicalWorks, we share a passion for improving healthcare through dedication, education, and teamwork.

Everyone has that one thing they’re really good at. We value your talent and want you to join our fast-paced, fun, and culturally diverse environment. Ready to make a difference? Apply today.


Position Overview:

As a Strategic Account Manager, you will act as a focal point of contact after the client goes live. The critical aspects of this job are to manage customer relationships, expectations, customer business assessment, risk analysis and customer satisfaction.
Job Functions / Responsibilities:

• Communicate with assigned clients to assess their comfort level with the eClinicalWorks EHR, understand their business operations, and help them reach their goals through our “Know Your Client” initiative.
• Understand your clients’ practices — including growth opportunities and risks — so that you recognize and act upon opportunities to maximize the benefits of EHR implementation.
• Carry out detailed SWOT analysis for clients to identify and document potential issues, assess impacts, and recommend solutions.
• Analyze practices and recommend products, features, and/or services to improve clients’ workflows and patient care.
• Manage client requests and expectations by working with internal eClinicalWorks teams, including Interfaces, Project Management, Technical Support, Development, and Information Technology
• Cultivate lasting relationships with clients, seeking ways to increase customer satisfaction.

Requirements Requirements:

Travel required up to 20%

• Bachelor’s degree or Master’s degree (preferred); combined education, training and experience may be considered in lieu of a formal degree.
• Healthcare, account management, and/or technology experience are a plus.
• Strong interpersonal communication skills, including the ability to work with clients at all levels, from executive management to individual teams, providing insightful analysis to technical and non-technical audiences alike.
• Strong analytical and problem-solving skills.

Other Skills and Abilities:

• Effective collaboration across teams and organizational levels.
• Multitasking ability in a fast-paced and often stressful work environment.
• Confidence in using individual discretion while dealing with clients.
• High work capacity, with a commitment to urgency and results.
• Honesty and dependability, combined with a positive, professional, and polite manner.
• Ability to work autonomously and proactively.
• Familiarity with basic workplace conflict resolution skills.

eClinicalWorks is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences that bring us together and help create a healthy world.
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