| Title |
Technical Account Manager |
| Description |
TECHNICAL ACCOUNT MANAGER - EMR
Position Overview:
Technical Account Managers are responsible for providing technical support to our clients via telephone and/or remotely via the Web. They are responsible for addressing the technical needs of our clients, regardless of the size of the client or the issue. A
Technical Account Manager must have detailed knowledge of networks, databases, Web application servers, some software scripting, and strong communication skills.
The eClinicalWorks EMR/PM application is “Mission Critical” to every one of our 9,000+ clients. Technical Account Managers are responsible for keeping our clients up and running, often under stressful conditions and with tight time constraints.Technical Account
Managers must have a technical background (Bachelor’s or Master’s degree in Computer Science, and/or Software Engineering), be able to multi-task, have excellent communication skills, and bring their passion for solving problems and customer service to work
every day.
Job Functions /Responsibilities:
• Respond to all Accounts via telephone or the web
• Meet SLAs
• Manage relationships with customers
• Maintain excellent customer satisfaction level
• Work with cross-functional teams when required
• Find technical resolutions to unknown or new scenarios
• Keep up to date with all eCW products and their enhancements
• Other duties as assigned |
