Job Details

Requisition Number 19-0028
Post Date 2/18/2019
Title Usability Specialist
City Westborough
State MA
Description Usability Specialist

The User Specialist will be responsible for designing and conducting user research, and identifying
the best method based on research goals based on UX Improvements. The Specialist is responsible for all
aspects of research (planning, recruiting, moderation, analysis, reporting) for both generative
(participatory design) and evaluative (usability testing) research.
You will be using a variety of user testing methodologies to reveal actionable user insights. You
should also be comfortable working with data, from gathering and analysis through to design and

Responsibilities include (but not limited to):

• Run Usability Studies and perform User Experience projects
• Consult with the development team throughout the process of implementing UX improvements
• Work closely with the product management and patient safety team to identify research projects
• Participate in recruitment activity for user research
• Promoting user centered design principles and best practice across the organization.
• Working with data, from gathering and analysis through to design and presentation.
• Constructing insights gained from user research into formats to enhance organizational understanding of our users – such as personas and user journey maps
• Travel to User sites to study and report back on UX improvements

Requirements Requirements and qualifications

• BA/BS degree
• In-depth understanding of UI design, human factors and user centered design processes
• Experience conducting usability studies in the healthcare industry
• Experience with qualitative and user-centered design methodologies
• Working knowledge of quantitative, behavioral analysis and statistics

  • EEO Employer/Disabled/Vets.
  • Please view Equal Employment Opportunity Posters provided by OFCCP here.
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