Job Details


Requisition Number 17-0080
Post Date 4/12/2017
Location Daymar College - Nashville
Title Director of Student Services
Part Time No
City Nashville
State TN
Career Information We appreciate your interest in Daymar Colleges Group, LLC's employment opportunities. At Daymar Colleges Group LLC, "We Change Lives One Person at a Time".

What to Expect: Online Application Process
Before you begin the online application process, be sure to:

•Allow up to 20 minutes to complete the online application.
•Have your e-mail address and an up-loadable version of your resume ready.
•Register first, and then complete a short questionnaire that will vary in length based upon the position.

Important Note:
Applications are accepted only for currently available job openings. If you are a current Daymar Colleges Group, LLC associate, please use the UltiPro system via the My Company tab so that the recruiting department recognizes you as an internal candidate.

Equal Opportunity Employer:
The Company is an equal opportunity employer and does not discriminate with regard to employment, promotion, pay or place of work because of race, religion, national origin, sex, sexual orientation, disability or age. Employment with the Company does not constitute a contract for any specific period of time and any associate is free to resign at any time, with or without a reason, just as the Company may end an associate’ s employment at any time, with or without a reason. The Company will, in compliance with the ADA, accommodate essential job functions whenever feasible.
Description Using a customer friendly approach, the Director of Student Services assists students by providing exceptional support to positively impact their ability to attend the College and complete required programs. The Director of Student Services has a direct influence on student retention rates. Attention = Retention Student Services oversees the overall retention effort at the campus and works with the campus to ensure that everyone is involved with retention.

Student Services plays a major role in retention and is pro-active with students and assist students with removing educational barriers. Student Services ensures the campus is a Warm, Friendly, and Nurturing Atmosphere.

MRA #1. Student Retention. Promotes and maintains a warm, friendly, nurturing atmosphere conducive to keeping students in school.

Duties:

Student Services will run and distribute daily, weekly and quarterly reports to keep the pulse on retention efforts. Student Services will oversee LDA compliance and pay careful attention to the student’s last date of attendance and when a student should be a withdrawal. Student Services will also run a weekly student status meetings to identify and assist at-risk students. Student Services will monitor and track the campus retention rate in accordance with ACICS accreditation guidelines.

Daily reports including but not limited to:
• LDA (Last date of attendance) report
• Dashboard post absence exception report in order to ensure students who miss classes are being contacted by each instructor
• CampusVue activity for the Registrar to withdrawal a student when needed (official withdrawals)
• Dashboard Retention Rate

Weekly reports including but not limited to:
• Run Contact Manager Student Activities report in order to review the entries made into CampusVue Contact Manger under ACA-Student Absence. This will ensure if teachers are making positive contact and if training needs to occur on where to find additional phone numbers.
• Percent of attendance
• Classes missed report

Quarterly Reports including but not limited to:
• Class schedule
• CampusVue Student groups for contact manager entry’s
• Enter group notes in contact manager as a group to apply entries to everyone in the group. Entries should be logged for such events in the student life cycle as graduation preview and SFS visits.

In addition to managing overall retention activities, student services is the first line of defense for removing rocks in the road and assisting students. Student Services needs to ensure teachers follow up with students having attendance issues. Student Services may be asked to follow up with the most severe cases.

• Pro-Active phone calls
o Student services should take time each week to make positive contact with first quarter students and make customer services calls.
o Do you have your books, what is your teacher’s name, are you making friends, is there anything else I can do to assist you?

• Community Contacts to assist students
o Become familiar with social workers, case workers, food stamp office, local food banks, utility assistance programs, child care vouchers, daycares, housing, and other life needs.
o Create and manage a student emergency fund to assist students
o Buy bus passes for transportation options
o Create carpooling programs

• Programming
o Social, life skills, and educational programs
MRA #2. Student Appreciation. Develops and implements programs and activities to recognize and show appreciation for students’ achievements and successes. In accordance with the teachings of The Pacific Institute, Student Services understands that people quit things for two reasons: the person doesn’t see the value in the goal anymore or the person doesn’t think he or she can achieve the goal. For this purpose, Student Services second main focus is to ensure that students have the end in mind, and are motivated to finish their education.

Duties:

Student Services ensures the campus is a Warm, Friendly, and Nurturing Atmosphere for students.
• Increases student involvement in the College
• Offers students exciting student programs and opportunities to get involved
• Offers students student clubs and activities
• Updates Bulletin boards monthly keeping student communication outlets updated
• Hosts quarterly celebration of greatness ceremonies by week 4
• Plans and conducts Graduation Preview for new enrollments
• Plans and conducts Graduation and Graduation Reception
• Plans and conducts quarterly Student Appreciation events, such as Student Appreciation Week and Outstanding Future Employee and Student of the Month
• Leads Weekly TPI huddles
• Student of the Month
• Student Break reminders to ensure students know when classes resume
• Budget events and submit PO’s for all on campus events
• Newsletter
• Provides advising to students on topics for staying in school and completing their programs.
MRA #3. CampusVue Maintenance. Maintains database of current student knowledge and events for all Associates’ utilization in reporting academic reports.

Duties:

• Provides attendance information from CampusVue for staff members
• Maintains information concerning students in the Contact Manager Section
• Reviews daily, attendance data in CampusVue and follows-up regularly with students having attendance issues
• Creates, maintains and uses information in CampusVue related to assigned duties.
• In addition to the LDA report there are 6 other reports that will help you track retention efforts.
o Dashboard Instructor Post Absence Contact Exception Report (daily)
o Class Schedule (quarterly)
o Absences by Consecutive Days by Course (3 times a day)
o Classes Missed Report
o Contact Manger by person or activity
o Instructor Attendance Analysis report
• Posts/Unposts Attendance
• Works with campus individuals (Staff and Faculty) to update student contact information on the student master record.
• Ensures WIIFM statements are scanned into CampusVue
• Creates student groups as needed at the start of each quarter (New Students, Graduates, SFS 140 class sections, etc.)
• Produces various retention reports from CampusVue as outlined in the training manual and Winners’ Manual.
• Enters all student information and interaction into CampusVue Contact Manager. If it isn’t in CampusVue, it didn’t happen.
• Makes sure that training is conducted with all campus staff & faculty so others know how to use CampusVue for retention purposes

MRA #4. Title IV Refunds. Tracks and monitors student attendance in order to process timely and accurate Title IV Refunds. In order to ensure that we are compliant and with federal regulations, state regulations, and the Department of Education requirements, Student Services is responsible for tracking attendance and initiating the withdrawal process.


Duties:

• Ensures records are entered into CampusVUE on attendance and class absences within twenty minutes of start of class
• Calls absent students during the same class period of absence in order to assist them in finding a way to attend that class
• Monitors student absences with faculty and Director of Education
• Assures each absent student receives class assignment and topics missed
• Reports daily the student absences to the Director of Education
• Participates in weekly Student Status Meetings to review and plan action to address students ‘at-risk’ of withdrawing
• Attends weekly meetings with Lead Instructors and Director of Education to discuss resolutions for students ‘at-risk’ of withdrawing and develop and action plan to keep students in school
• Communicates daily with Director of Education any absences to identify reasons and resolution for students missing classes in order to keep students from withdrawing
• Maintains awareness and keeps updated on FERPA guidelines
• Maintains knowledge of College Catalogs’ policies and forwards needs for change(s) to the Academic Coordinator
• Attends weekly Student Status Meetings in order to maintain a list of students ‘at risk’ for withdrawal
• Enters all student communications into Contact Manager section of CampusVUE
• Ensures students are withdrawn if within the ‘drop/add period’
• Ensures students are not withdrawn if past ‘drop/add period’, and kept on the roster receiving an “F” for the class
• Provides advising to students on topics related to staying in school and completing their programs.
MRA #5 Other duties as assigned. Student Services is a major department on campus and plays a role in many cross functional areas.

Duties:

• Gives an assessment for a prospective student upon request
• Meets and greets prospective students during the school tour
• Makes Student ID badges
• Ensures the TV monitors in each classroom are working and plays an updated PowerPoint presentation with helpful announcements and information
• Provides Student Portal assistance and training during Week 2 in SFS 140 class
• Visits SFS140 classes several times during the quarter to help answer any questions and welcome the students to school.
• Serves as a backup to scan WIIFM statements into CampusVue.
• Works with CRC to request crime information, document findings, enters data to the DOE website, and publishes the statistics to new and current students to ensure we are compliant with the Campus Crime and Jeanne Cleary Act
• Works on accreditation reports as needed
• Serves as Student Portal liaison
• Coordinates Constitution Day events and documentation
• Administers Noel-Levitz survey
• Administers Hill Day letter writing contest
• Serves as Daymar Foundation Liaison
MRA #6. Impacting Retention through our culture. Promotes and maintains a warm, friendly, nurturing atmosphere conducive to keeping students in school.

Duties:

• Weekly Campus TPI Huddles
• Vision, Missions, Four Agreements
• Customer Service Pledge policy

Requirements The following job requirements represent minimum levels of education, experience and competencies/abilities needed to perform this job successfully:

1. Education: Associate’s degree required, Bachelors degree preferred.

2. Experience: Experience working with students in a for-profit academic setting preferred.

3. Competencies: Incumbent must (be) able to:

• Project a professional image and provide outstanding customer service
• Keep commitments, meet deadlines and achieve demanding results
• Organize and execute around multiple priorities
• Communicate effectively, both orally and in writing
• Speak effectively to both large and small groups of people
• Prepare and conduct effective presentations
• Demonstrate excellent listening skills
• Cooperate and collaborate as a member of a team
• Use Microsoft Word, Excel and PowerPoint to prepare and maintain records, correspondence, reports and other data
• Attend meetings and training events
• Willing to work flexible schedules including evening and week-ends
• Embrace and demonstrate on an ongoing basis the Company’s core values of Continuous Improvement, Excellence, Innovation, Integrity, Respect, Service, Teamwork and Having Fun.

4. Physical and Mental Requirements:

Physical Requirements: This job requires normal physical mobility, including the ability to sit and stand for extended periods of time, reach with hands and arms, talk and hear. Normal hand-eye coordination; arm, hand and finger dexterity, including the ability to grasp and lift up to 40 pounds, is also required.

Mental Requirements: This job requires the ability to read, recall, write and understand information. This job also requires the ability to work under moderate pressure and to manage multiple tasks concurrently.

Environment: This job is normally performed in a clean, well-lighted, heated and cooled office area/classroom.

Note:

The purpose of this job description is to document the Major Responsibility Areas (MRAs) and key Duties normally required of this position. This job description in no way states or implies that these are the only responsibilities or duties to be performed by incumbents. Associates are expected to follow all job related instructions and perform any other duties assigned by their supervisor(s).

The Company is an equal opportunity employer and does not discriminate with regard to employment, promotion, pay or place of work because of race, religion, national origin, sex, sexual orientation, disability or age. Employment with the Company does not constitute a contract for any specific period of time and any associate is free to resign at any time, with or without a reason, just as the Company may end an associate’s employment at any time, with or without a reason. The Company will, in compliance with the ADA, accommodate essential job functions whenever feasible.


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