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Requisition Number 18-0011
Post Date 3/19/2018
Title Counter Sales Associate
City Elko
State NV
  • Efficiently handle customer orders and inquiries by phone, fax and in-person.
  • Research and resolve invoice and order discrepancies.
  • Understand and practice effective sales techniques.

Essential Functions:


  • Efficiently handle customer orders and inquiries by phone, fax and in-person.
  • Research and resolve invoice and order discrepancies.
  • Understand and practice effective sales techniques.
  • Working knowledge of customers in the territory and special programs extended.
  • Maintain outstanding order report and transfer incomplete items to new order classifications as necessary.


  • Familiar with the organization and practice, sales and credit policies, inventory control methods, installation and general services of Cashman Equipment Company.
  • Continually improve product knowledge through regular self-study and attending technical classes. (i.e. Parts Pro).
  • Work varying shifts and overtime as necessary.
  • Other duties and special projects as assigned.
  • Adhere to company policies, procedures and safety regulations.  Use all safety equipment as necessary.  Report any unsafe acts or conditions.

Performance Standards:

  • Assists in achieving customer satisfaction by managing inventory levels, processing back orders and advising of freight alternatives.
  • Efficiently assists customers with purchases, returns, information and problems.
  • Accurately quotes prices, shipping costs and process customer orders.
  • Effectively participates as part of the team, assisting where appropriate and requesting assistance when needed.
  • Achieves customer focus by delivering high quality, cost effective service.

Position Specifications:


  • High School diploma, GED or trade school equivalent.
  • Strong verbal and communications skills.
  • Ability to read and understand materials commonly used in the job function.

Technical Training:

  • Product line knowledge through attending parts seminars or completing the Technician development program.
  • Ability to develop and maintain good working relationships with all co-workers, customers and the general public.
  • Excellent phone and customer service skills.
  • Knowledge of CAT equipment/components/parts.
  • Proficient computer technology skills, including ability to utilize company authorized software.


  • Minimum of two (2) years parts counter or warehouse experience.

Work Environment:

  • Office/inside environment.
  • Occasional exposure to shop/warehouse/outside environment.

Physical / Mental Abilities:

  • Professional appearance and demeanor consistent with position and responsibilities.
  • Self-motivated and detail oriented, work with minimum supervision.
  • Stand/walk 1-4 hours a day.  Sit 5-6 hours a day.
  • Occasionally lifts 50 - 80 lbs. Must be able to occasionally bend, squat and climb including ability to ascend and descend ladders.
  • Must use hands for repetitive simple grasping, pushing, pulling and fine manipulation.
  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
  • Please view Equal Employment Opportunity Posters provided by OFCCP here.
  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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