Job Details

Requisition Number 18-0020
Post Date 6/5/2018
Title Junior Helpdesk Specialist
City Arlington
State VA
Description Capgemini Government Solutions’ team in Arlington, VA is growing! We’re seeking highly motivated and qualified individuals for the position of a Junior Helpdesk Specialist who will directly support the success of our client’s mission.

Job Description:
• Provide IT support and incident resolution across a variety of incident and request types reported to the Service Desk via email, phone and self-service.

• Basic Qualifications:
• U.S. citizenship required
• Ability to obtain a Secret government security clearance (applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information)
• One to two years’ experience with in testing, developing documentation, and performing root cause analyses
• Excellent communication/customer service skills
• Experience troubleshooting computer application problems with users, identifying and applying solutions, and documentation of the aforementioned
• Excellent documentation skills/knowledge of documentation practices
• Experience documenting requirements
• Experience writing/executing test plans

Desired Skills:
• Active Secret security clearance previous or current professional experience working in a laboratory
• Previous or current professional experience in forensics
• Previous or current professional experience with StarLIMS

Company Overview:
Capgemini, one of the world's foremost providers of consulting, technology, and outsourcing services, enables its clients to transform and perform through technologies. With more than 190,000 people, Capgemini is present in over 40 countries and celebrates its 50th Anniversary year in 2017. A global leader in consulting, technology and outsourcing services, the Group reported 2016 global revenues of $13.25 billion. Together with its clients, Capgemini creates and delivers business, technology and digital solutions that fit their needs, enabling them to achieve innovation and competitiveness.

Capgemini Government Solutions, LLC (Capgemini GS) is a subsidiary of Capgemini focused on providing high quality Capgemini services to the U.S. Federal Government. Learn more about us at

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.


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