Job Details

Requisition Number 19-0030
Post Date 4/10/2019
Title Service Integration and Management (SIAM)/ITIL Architect
City Chantilly
State VA

Capgemini Government Solutions (CGGS) LLC is seeking highly motivated and experienced Service Integration and Management (SIAM)/ITIL Architect to join our team in the DC Metro Area to support our government clients. The Service Integration and Management (SIAM)/ITIL Architect is a multifaceted role working in the client’s Service Integration and Management organization to support both the successful implementation and ongoing delivery of the SIAM functional processes across a multi-sourcing integration (MSI) ecosystem.


The successful applicant will have the opportunity to apply and grow their skillset, work with a motivated and entrepreneurial team, engage with a wide range of stakeholders, and build CGGS’ capabilities to serve our clients.


Job Responsibilities


As a Service Integration and Management (SIAM)/ITIL Architect, you will:

  • Develop the processes for ensuring that the new and existing services meet the requirements of Service Integration and Management (SIAM).
  • Act as the SME on the delivery and design of IT service processes.
  • Ensure that processes for service design, transition and operation are followed.
  • Develop a documented process for ensuring that new services are in compliance with the service architecture.
  • Promote Service Integration methodologies across all involved organizations.
  • Be accountable for approving the design and update of the Service Architecture ensuring it is aligned with contractual obligations.
  • Build and maintain effective working relationships with Customers and Managed Service Providers.
  • Act as SME for Service Architecture and Design in collaboration with other Service Management service owners, various delivery organizations, and stakeholders.
  • Ensure CSI is a pivotal element of the service.
  • Monitor performance of the services and prescribe changes to improve performance.


Basic Qualifications

  • U.S. Citizenship is required.
  • Eligibility  to obtain and maintain Government Security Clearance (TS/SCI)
  • Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field or equivalent practical work experience.
  • Minimum of 8 years of relevant work experience in IT service management.
  • Minimum of 4 years of relevant work experience in Service Architecture and Integration.
  • Professional computer systems knowledge, including systems integration and architecture.
  • Proven track record of successfully working directly with business and service managers.
  • Recognized Service Management Expert.
  • Sound understanding of Service Management and clear commitment to Service Management Framework.
  • ITIL Foundations certification, higher ITIL certification.
  • Skilled at fostering collaboration in a complex environment and driving performance achievement and improvements.
  • Service Integration and Management implementation and operations experience and expertise.
  • Excellent communication skills.

Additional Qualifications


  • Existing security clearance (TS or SCI/Poly).
  • Six Sigma, Lean certification.
  • Experience working with Federal Government Clients.
  • Experience implementing large managed service transition.
  • ITIL certification (Foundations required, higher ITIL certifications)
  • SIAM certification.
  • Proficient with the Service Now application suite.


Company Overview


A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of client’s opportunities in the evolving world of cloud and digital platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of 200,000 team members in over 40 countries. The Group reported 2017 global revenues of EUR 12.8 billion. Capgemini Government Solutions, LLC (Capgemini GS) is a subsidiary of Capgemini focused on providing high quality services to the U.S. Federal Government. Learn more about us at

Capgemini has an entrepreneurial environment that embodies the following values: Honesty, Boldness, Trust, Freedom, Team Spirit, Modesty, and Fun. We offer a competitive benefits package to our employees.


Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

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