Job Details

Requisition Number 19-0059
Post Date 4/10/2019
Title Service Integration and Management (SIAM)/ITIL Consultant
City Chantilly
State VA
Description

Capgemini Government Solutions (CGGS) LLC is seeking highly motivated and experienced Service Integration and Management (SIAM)/ITIL Service Integration Consultant to join our team in the DC Metro Area to support our government clients. The SIAM/ITIL Service Integration Consultant is a multifaceted role working in the client’s SIAM organization to support both the successful implementation and ongoing delivery of the SIAM functional processes across a multi-sourcing service integration (MSI) ecosystem of providers.

 

The successful applicant will have the opportunity to apply and grow their skillset, work with a motivated and entrepreneurial team, engage with a wide range of stakeholders, and build CGGS’ capabilities to serve our clients.

 

Job Responsibilities

 

As a Service Integration and Management (SIAM)/ITIL Consultant, you will:

 

  • Facilitate the processes for ensuring that the new and existing services meet the requirements of Service Integration and Management (SIAM).
  • Act as a knowledge resource for the service delivery processes and the design of those processes.
  • Ensure that processes for service design, transition and operation are followed.
  • Support the documentation and operation of processes to ensure that services comply with ecosystem policies.
  • Promote Service Integration methodologies across all ecosystem partner organizations.
  • Be responsible for implementing the design and update of service processes ensuring they are aligned with contractual obligations.
  • Build and maintain effective working relationships with government customers and managed service provider contractors.
  • Ensure continuous service improvement is a pivotal element of the service.
  • Monitor performance of the services and prescribe changes to improve performance.

 

Basic Qualifications

  • U.S. Citizenship is required.
  • Eligibility to obtain and maintain Government Security Clearance (TS/SCI).
  • Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field or equivalent practical work experience.
  • Minimum of 5 years of relevant work experience in IT service management.
  • Minimum of 3 years of relevant work experience in IT Service Management and Integration.
  • Skilled at fostering collaboration in a complex environment and driving performance achievement and improvements.
  • Professional computer systems knowledge, including systems integration and architecture.
  • Proven track record of successfully working directly with business and service managers.
  • Sound understanding of IT Service Management and clear commitment to ITSM frameworks.
  • ITIL Foundations certification.

 

Additional Qualifications

  • Existing active security clearance (TS/SCI).
  • Six Sigma, Lean certification.
  • Experience working with Federal Government clients.
  • Experience implementing large managed service transition.
  • Experience delivering infrastructure services in an outsourced environment.
  • Proficient with the Service Now application suite.
  • Advanced ITIL certifications.
  • SIAM certification.

 

Company Overview

 

A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of client’s opportunities in the evolving world of cloud and digital platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of 200,000 team members in over 40 countries. The Group reported 2017 global revenues of EUR 12.8 billion. Capgemini Government Solutions, LLC (Capgemini GS) is a subsidiary of Capgemini focused on providing high quality services to the U.S. Federal Government. Learn more about us at www.capgemini-gs.com.


Capgemini has an entrepreneurial environment that embodies the following values: Honesty, Boldness, Trust, Freedom, Team Spirit, Modesty, and Fun. We offer a competitive benefits package to our employees.

 

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

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