Job Details

Requisition Number 18-0170
Post Date 9/27/2018
Title Service Desk Application Support Specialist
City Cincinnati
State OH
Description

Capgemini Government Solutions (CGGS) LLC is seeking highly motivated and qualified individuals for a Service Desk Application Support Specialist role to join our team. The successful candidate will provide Service Desk Support and escalates problems and issues to the next level that includes services to exceed response time, repair time or any other issue that could impact customer satisfaction.
 

The successful candidate will have the opportunity to apply and grow their skillset with a motivated and entrepreneurial team, engage with a wide range of stakeholders, and build CGGS’ capabilities serving our clients.

 

Job Responsibilities


As Service Desk Application Support Specialist, you will:

  • Identify system problems and perform necessary system repairs.
  • Determine the efficient utilization of resources.
  • Interface with other technicians, operations, and customers and make decisions on operating procedures, analytical approaches, and configuration options.
  • Maintain appropriate documentation and procedures.
  • Process timely and accurate information to ensure compliance with warranty requirements of vendors.
  • Provide solutions using specific product knowledge, system utilities, and operating environment.
  • Follow established process and procedures to plan, install, test and implement computer system hardware or software technologies.
  • Install, configure, upgrade, troubleshoot, diagnose and resolve problems with special application software and its integration with the standard Windows operating system and office products and on peripheral devices.
  • Assist with asset management surplus, transfer, and upgrade of computers to maximize capacity and capability within the department.
  • Assist in Hardware upgrade or software migration.
  • Educate and train for special applications, new operating systems, shrink-wrap Microsoft Office products.
  • Provide assistance to personnel traveling with various connection problems or with other required support, conference Room support, VPN Support  and Fair knowledge in Programming.

Basic Qualifications

  • Us citizenship is required.
  • Active Secret clearance is required.
  • Over six years of experience in Service Desk Support and working on Windows, Linux & UNIX.

Additional Qualifications

  • Bachelor’s Degree in related field.
  • Active Top Secret Clearance.

 

Company Overview

 

A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of 200,000 team members in over 40 countries. The Group reported 2017 global revenues of EUR 12.8 billion.

 

Capgemini has an entrepreneurial environment that embodies the following values: Honesty, Boldness, Trust, Freedom, Team Spirit, Modesty, and Fun. We offer a competitive benefits package to our employees.

 

Capgemini Government Solutions, LLC (Capgemini GS) is a subsidiary of Capgemini focused on providing high quality services to the U.S. Federal Government. Learn more about us at www.capgemini-gs.com.

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