Job Details

Requisition Number 18-0136
Post Date 9/11/2018
Title Jr. IT/Helpdesk Analyst
City McLean
State VA

Capgemini Government Solutions (CGGS) LLC is seeking a highly motivated Jr. IT/Helpdesk Analyst to work with IT team in our McLean, VA Office. The successful candidate will be responsible for providing excellent internal support to the employees and must have experience working in a Windows environment with cloud-enabled systems. The qualified applicant will directly report to the Director of IT and work closely with the Systems Administrator. The position requires the applicant to have a strong customer service dispensation (i.e. can do attitude), excellent analytical/troubleshooting skills and the ability to communicate technical information (whether verbal or written) to a wide range of end-users (who are geographically distributed).


The successful candidate will have the opportunity to apply and grow their skillset with a motivated and entrepreneurial team, engage with a wide range of stakeholders, and build CGGS’ capabilities serving our clients.


Job Responsibilities


As a Junior IT/Helpdesk Analyst, you will:


  • Support company systems and infrastructure to include laptop computers, printers, VOIP Phones, smartphones, as well as additional technologies as needed. 
  • Respond to Tier 1 help desk requests received through email (tickets), phone, or in person and ensure timely resolution.
  • Provide problem management, troubleshooting, support, diagnose and resolve critical software and hardware issues.
  • Support user account maintenance using Active Directory (i.e. account creation, password resets, and account disabling/termination).
  • Support hosted/cloud-based services for end-users (e.g. Office 365 email, laptop backup, Dynamics CRM, and access to internal business systems).
  • Support personnel on-boarding and off-boarding processes.  
  • Image, configure and provide support for laptops, tablets and mobile hardware and software.
  • Manage and monitor IT assets to ensure accurate inventory records.
  • Support VOIP devices (i.e. desk and conference room phones) and audio-visual equipment
  • Perform daily system monitoring, verifying the integrity and availability of systems (e.g. TVs, printers, AV systems, phones, etc.) and key processes, reviewing system and application logs, and verifying completion of scheduled jobs (i.e. backup, PowerShell scripts, etc.).
  • Develop and maintain detailed and accurate documentation. (Documentation may be required for operational procedures, troubleshooting aids, and technical analyses for products, features, and capabilities).
  • Provide regular feedback to team and management on risks and issues.
  • Work cross functionally to resolve complex customer problems.
  • Required to perform other related duties as needed.



Basic Qualifications

  • U.S. Citizenship is required.
  • Associates Degree in Technical area of study or equivalent relevant experience.
  • Minimum of 2 years of relevant industry experience with at least 1 year in a related IT Analyst role.
  • Excellent interpersonal skills and ability to establish effective work relationships.
  • Ability to communicate, plan and organize effectively.
  • Ability to respond to occasional after-hours support including evenings, weekends and holidays.


Additional Qualifications

  • Prior experience in a small business IT environment 
  • Relevant Certifications desired: A+
  • Microsoft SharePoint configuration experience
  • Microsoft PowerShell development experience
  • Microsoft Dynamics CRM development experience


Company Overview


A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of client’s opportunities in the evolving world of cloud and digital platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of 200,000 team members in over 40 countries. The Group reported 2017 global revenues of EUR 12.8 billion. Capgemini Government Solutions, LLC (Capgemini GS) is a subsidiary of Capgemini focused on providing high quality services to the U.S. Federal Government. Learn more about us at

Capgemini has an entrepreneurial environment that embodies the following values: Honesty, Boldness, Trust, Freedom, Team Spirit, Modesty, and Fun. We offer a competitive benefits package to our employees.


Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.




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