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Job Details

Requisition Number 19-0038
Post Date 6/20/2019
Posting Title Customer Dispatch & Logistics Analyst
City Jacksonville
State FL
Description Customer Dispatch & Logistics Analyst
Monday - Friday 11:30 AM - 8:00 PM

The position of Dispatch and Logistics Coordinator works closely with the Core dispatching team. This individual will work as part of a dedicated team to coordinate and schedule technicians to report to different locations and complete repairs. This individual will be responsible for managing the vendor relationship and ensuring accurate delivery, pickup, reporting and tracking of all inventory. This position is responsible for overseeing purchases of products, invoicing of the shipped orders and responding to informational requirements.
Job Duties:
• Accepts and updates ticket requests properly and accurately as they are received in the queue.
• Contacts customers to verify call problem and confirm availability for service
• Establishes positive working relationships with Field Engineers in our tech pool to assign to work orders
• Creates and sends out work orders to Field Engineers for upcoming assignments
• Follows ticket SLA’s to ensure deadlines are met
• Accurately process logistic requests based on customer demand
• Monitors the shipment in transit and communicates status to customer
• Maintains an accurate inventory providing weekly reporting on utilization
• Manages communications in order to meet client SLA requirements
• Documents processes and procedures concerning the logistics practice
• Manages new part introduction with Distribution Center

• Associates Degree preferred
• 2 years min experience in a logistics role
• Computer literate with Microsoft Office products
• Strong technical knowledge of computers, laptops and peripherals
• Experience working with computerized order processing, invoicing and inventory systems
• High level of oral and written and communication skills
• Detail oriented
• Able to work independently
• Dependable
• Trustworthy
• Flexible schedule (available when needed)


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Requirements See Job Description
  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
  • Please view Equal Employment Opportunity Posters provided by OFCCP here.
  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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