Job Details

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Title Tier 2 Help Desk Associate
City Arlington
State VA
Description 1 month temporary position starting on 12/1/19
Essential Functions
● Provide Tier 2 support
● Interact (calls, emails and chats) with staff professionally
● Image computers
● Respond to customer inquiries
● Identify and escalate priority issues
● Resolve end-user incidents and process requests upon first contact
● Follow up with end-user as necessary
● Provide great customer service
● Perform software and hardware troubleshooting
● Input data into a form driven databases
Requirements Positions Requirements & Preferences
● Prior experience in a similar role/position
● Proficiency with Windows 10
● Proficiency with Microsoft Office 2016
● Call center helpdesk experience
● Experience using a Help Desk ticketing system
● Ability to understand user needs and articulate a solution
● Ability to effectively communicate (written & verbal) with non-technical users
● Desktop software support experience like how to mount a file share, create a local account


Physical Requirements:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

General Office Demands:

- Must accurately record your daily timesheet per AFSC’s Timekeeping Policy

- Must be able to operate general office equipment including but not limited to: computer, phones and related media and information devices on most or all workdays

- Ability to communicate and interact with others, both in person and/or by telephone to conduct business

- Working under time pressure

- Working rapidly for long periods to meet deadlines

- Must be able to travel as needed and adhere to AFSC travel policies and procedures.

- Must be able to enter private homes that may or may not provide easy access for those with physical disabilities or those recovering from physical rehabilitation or post-recovery mobility.

- Position requires ability to transport self from office locations to private homes, other offices and facilities where training and other program activities occur.

- Physical requirements can typically be characterized as active: Lifting, bending, sitting on the floor, climbing may be required in the position. Requires lifting or moving various pieces of equipment, maximum 40 lbs. Position may require work on hands and knees to conduct program activities.

Major Job activities and mental requirements:

- Multiple concurrent tasks

- Ability to perform under stress

- Reading and comprehension

- Writing

- Problem solving

- Confidentiality

- Customer contact

Our Equal Employment Opportunity Policy:

Armed Forces Services Corporation (AFSC) is an equal opportunity employer. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.
  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
  • Please view Equal Employment Opportunity Posters provided by OFCCP here.
  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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A Military Family Awarded For Their Great Service To This Country

AFSC prides itself on serving warriors and families during their greatest times of need. But we are reminded daily, of the deep values boundless inner strength of those we serve. SPC Broesch and his family illustrate why we are so honored to serve the military community. Click More  to read full article.




   
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