Job Details

Hot Req No
Title Program Analyst
City San Antonio
State TX
Description Description:
This program is within the U.S. Army’s Family Advocacy Program (FAP) and is available to all eligible Families with expectant parents and parents of children from birth to 3 years of age. This program seeks to support young military Families which directly contribute to the Army’s mission readiness, support Family members’ adaptation to military life, enhance the knowledge and skills for healthy relationships that can provide safe, nurturing environments for children to prevent Family violence.

This program is supported by a staff of Licensed Clinical Social Workers (LCSW) and Registered Nurses (RN) who provide activities and services including information and referrals, parenting programs, respite care for children, and supervised play time for children. Families with children prenatal to 3 years old who have been assessed as being at risk for child maltreatment and/or Family violence can benefit from additional, more-intensive support from this programs Home Visitors.
Requirements Minimum Qualifications:
• United States Citizen
• Bachelor’s Degree in social sciences and five (5) years of experience.
• Prior military experience or experience with military, experience in managing large-scale Government requirements and familiarity with Government policies and procedures.
• Knowledge of military personnel automation systems and computer operations and in use of Microsoft Office suite.
• Good analytical skills, time management, independent thinking, be a self-starter, well organized and be an analytical thinker.
• Must work well with people of all ranks and positions, be strong team-player, and be a skillful oral and written communicator.

Preferred Qualifications:
• One-year experience working with a military Family Support Center; or civilian social service agency preferred or experience as a military Family member.
• Must possess and maintain a valid, unrestricted motor vehicle license.
• Understanding of the military and DOD FAP and program.
• Possess working knowledge of military protocol when addressing Officers, Non-Commissioned Officers and Government personnel.
• Must speak, read, understand, and write English fluently.
• Be computer literate and possess proficiency in computer skills to use Microsoft Office Suite to prepare briefing slides, information papers, and enter data in required management reports and utilize information systems to prepare required reports and information.
• Ability to effectively interface and communicate with civilian and military personnel at all levels.
• Willing to travel within an estimated 50-mile radius of the assigned installation.

Duties:
• Assists the AFSC Management Team in the development of functional programs and materials.
• Assists in the tracking, evaluation, and quality control of Home Visitor (HV) operations and all task order deliverables
• Conducts reviews of case management records and program activities by HVs for quality assurance
• Collects, maintains, processes, and analyzes data; works with HV to ensure on-time submission of reports and data
• Prepares required and requested reports and program summaries
• Assists with the development of tools used to collect data, ensure compliance, and assess customer and client satisfaction; confers with management and users about format, distribution, and purpose of tools
• Works with HVs to identify problems and develop solutions for improvement
• Coordinates with Government site leads on any concerns identified about HV performance or conduct; addresses these issues with staff and coordinates performance improvement plans, discipline, and recognition
• Coordinate two annual conferences to include logistics (meeting space, equipment, materials, guest speakers, training invitations/announcements), and all activities necessary to successfully conduct training.
• Distribute, collect, and analyze training assessments (surveys) for evaluation metrics
• Collect quarterly review data, client feedback questionnaires, training evaluations, program awareness and program effectiveness feedback, and provide this information as directed.
• Ensure all documents and case records are maintained in a confidential and secure manner in accordance with the Freedom of Information and Privacy Act and applicable regulatory guidance.
• Participate in developing and implementing performance outcome measures and program evaluation tools to measure program effectiveness and provide input into monthly, annual, and quarterly reports.
• Participate in monthly conference calls and annual training events.
• Oher duties as assigned.

Physical Requirements:
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

General Office Demands:
Must be able to operate general office equipment including but not limited to: computer, phones and related media and information devices on most or all workdays
Ability to communicate and interact with others, both in person and/or by telephone to conduct business
Working under time pressure
Working rapidly for long periods to meet deadlines
Must be able to travel as needed and adhere to AFSC travel policies and procedures.
Physical requirements can typically be characterized as sedentary: work involves exerting up to 10 lbs. of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Major Job activities and mental requirements:

Multiple concurrent tasks
Ability to perform under stress
Reading and comprehension
Writing
Problem solving
Confidentiality
Customer contact

Our Equal Employment Opportunity Policy:
Armed Forces Services Corporation (AFSC) is an equal opportunity employer. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.
  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
  • Please view Equal Employment Opportunity Posters provided by OFCCP here.
  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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