Job Details

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Title Deputy Program Manager
City San Antonio
State TX
Description The Deputy Program Manager (DPM) assists the Program Manager in the implementation and execution of the Domestic Abuse/Victim Advocate Program for our government client. The DAVA Program employs 59 victims advocates in both CONUS and OCONUS. The DPM shall be responsible for staffing, hiring, data collection/reporting and staff training for the program, in addition to evaluating task order deliverables and ensuring the productivity and administration of the Program.

- Responsible for management of Regional Leads and reports to the Program Manager.
- Responsible for supervision of Site Leads and victim advocates .
- Work hours are occasionally beyond the traditional 8-hour day and some nights and weekends.
- Duty location is the AFSC San Antonio office.
- Occasional travel out of state required.


- Provides services in support of the advocacy, intervention, prevention, education and training to address domestic violence under the Army’s Family Advocacy Program (FAP). This position supports the Army’s Victim Advocacy Program (VAP) which provides comprehensive services 24 hours a day/7 days per week to assist and advocate for victims of domestic abuse and to ensure a victim’s easy transition to community resources.
- Assist the PM in the execution of the program including responding to client inquiries and requests, and, requests from victim advocates for support or other issues.
- Work with the PM to ensure work sites are fully staffed with qualified victim advocates.
- Assist the PM in conducting performance reviews, quality planning and assessments.
- Assist in review and preparation of statistical analysis of task order deliverables.
- Review and monitor program effectiveness and victim advocates.
- Provide innovative ideas and strategies to improve the quality of support provided to victim advocates and eligible clients.
- Retrieve program data, interpret data, and transfer data to final reporting format.
- Coordinate monthly victim advocates professional development training audio conferences and webinars.
- Coordinate quarterly Site Lead/Regional Lead teleconference.
- Conduct initial program training for new victim advocates.
- Coordinate initial Service Client Tracking System training for new Case Managers and recurring training for incumbent victim advocates.
- Conduct visits to program installations to provide additional program training, program assessments and relationship building/strengthening.
- Establish and maintain relationships with government clients and victim advocates.
- Work hours are occasionally beyond the traditional 8-hour day and some weekends.
- Duty location is the AFSC San Antonio office.
- Occasional travel out of state required.

This position supports the Army’s Victim Advocacy Program (VAP) which provides comprehensive services 24 hours a day/7 days per week to assist and advocate for victims of domestic abuse and to ensure a victim’s easy transition to community resources.
Requirements Minimum Qualifications:

- At least seven (5) years project and program management experience.
- Work experience in domestic abuse/victim advocacy.
- Work experience in child abuse or domestic abuse, or maternal or child health or medical social work, public/community health, mental health.
- Professionally-related experience working with military personnel and families, or current/former military spouse possessing professional license listed above.
- Supervisory experience over large geographic areas highly desired.
- Experienced trainer in the classroom or virtual training environment.
- Must possess excellent skills with the Microsoft Office Excel program.
- Ability to communicate effectively, both orally and in writing and possess strong interpersonal communication skills.
- Facilitate individuals and small groups.
- Must complete and update criminal history background checks.
- Must complete Department of Defense Anti-terrorism Standards Training.
- Experience in team management.
- Excellent interpersonal skills; ability to manage a geographically dispersed team.
- Strong analytical and communication skills.
- Demonstrated experience drafting and finalizing reports for presentation to clients and corporate staff.
- Must be willing and able to travel for up to a week at a time – travel demands change, but are generally infrequent and planned in advance.
- United States citizen.

Preferred Qualifications:

- One year experience working with a military Family Support Center; or civilian social service agency preferred or experience as a military Family member.
- Must possess and maintain a valid, unrestricted motor vehicle license.
- Must be able to provide on-call 24 hours/7 days per week victim advocacy services.
- Understanding of the military and DOD FAP and VAP.
- Possess working knowledge of military protocol when addressing Officers, Non-Commissioned Officers and Government personnel.
- Must speak, read, understand, and write English fluently.
- Be computer literate and possess proficiency in computer skills to use Microsoft Office Suite to prepare briefing slides, information papers, and enter data in required management reports and utilize information systems to prepare required reports and information.
- Ability to effectively interface and communicate with civilian and military personnel at all levels.

Physical Requirements:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

General Office Demands:

- Must be able to operate general office equipment including but not limited to: computer, phones and related media and information devices on most or all workdays
- Ability to communicate and interact with others, both in person and/or by telephone to conduct business
- Working under time pressure
- Working rapidly for long periods to meet deadlines
- Must be able to travel as needed and adhere to AFSC travel policies and procedures.

Physical requirements can typically be characterized as sedentary: work involves exerting up to 10 lbs. of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Major Job activities and mental requirements:

- Multiple concurrent tasks
- Ability to perform under stress
- Reading and comprehension
- Writing
- Problem solving
- Confidentiality
- Customer contact

Our Equal Employment Opportunity Policy:

Armed Forces Service Corporation (AFSC) is an equal opportunity employer. We recruit, employ, train, compensate, and promote without regard to age, color, gender, marital status, national origin, physical or mental disability, race, religion, sexual orientation, veteran status, or any other class protected by applicable federal, state or local laws.
  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
  • Please view Equal Employment Opportunity Posters provided by OFCCP here.
  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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