Job Details

Hot Req No
Title Psychological Health Coordinator
City Detroit
State MI
Description Description
Licensed Clinical Social Worker, Licensed Psychologist, or Licensed Professional Counselor as Non-clinical Case Managers provide behavioral health consultation services for Michigan Army National Guard Servicemembers (SM) and their families, promoting mental health fitness and personal wellness for operational readiness and reintegration to civilian life.

Essential Functions
• Provide 24/7/365 access to clinically appropriate intake, assessment, behavioral health screening and referral services. These services shall be conducted in person, telephonically or by email.
• Provide clinical case management services; assessment, intervention plan, referral, and monitoring of clinical progress.
• Assess the SM for his/her presenting issues; define an appropriate intervention plan; work with collateral agents (if applicable); conduct follow up with the SM and collateral agents; and consult with the SM's supervisor/commander regarding duty limiting conditions (if applicable).
• Engage in Mental Health Awareness and Wellness Promotion activities (Yellow Ribbon, Coping with Deployment, etc.) facilitating the prevention and education of mental health issues, early intervention, crisis response and post-intervention per requested post-deployment and wellness events.
• PHC Consultation:
o Provide consultation services to leaders and units in accordance with direction of the Director of Psychological Health and the Deputy State Surgeon. The Psychological Health Coordinator Services shall engage in two distinct types of behavioral health consultation:
-Clinical consultations to leadership to foster quality care and mission readiness while respecting HIPAA regulations and respective licensing and ethical standards.
-Non-clinical consultations on behavioral health and wellness issues including elements of military or civilian life that do not fit into a mental, behavioral, or emotional disorder, problem, concern over all well-being framework.
-Maintain a log of all referrals, source of referrals, and follow- up activities.
-Provide the expertise of a behavioral health professional to assist in short term problem resolution.

• PHC Critical Event Support:
o Provide service during critical incident, challenging events that have the potential to create significant human distress and can overwhelm the usual coping mechanisms of a service members or a family member. The service shall be comprehensive, phase sensitive, and integrated multi- component approach to crisis intervention. The activities may be in collaboration with Director of Psychological Health, Family Programs, Chaplain Services, and Risk Resiliency Reduction/Suicide Prevention team. Engage and provide services in two types of critical event support:
o Crisis Response: The Contractor shall provide service emergency assessment, phone consultation, outreach, emergency medication management, crisis case management and assistance with hospitalization.
o Critical Incident Response. The Contractor shall provide service to help individuals exposed to critical incidents to identify and cope with their responses to these events. This service provides "psychological first aid" to minimize the harmful effects of job stress, during in crisis or emergency situations. This service shall include pre-incident training and post-incident services.

• PHC Service Access:
o Perform assessment, referral, and case management for service members to support the overall psychological health readiness of the force.
o Possess an understanding of available systems of care and experience collaborating with social services agencies to integrate resources, plan to ensure delivery of comprehensive services.

• Psychological Health Coordination:
o Attend Medical Readiness Events as determined by the needs of the MIARNG and the individual units.
o Conduct accurate behavioral health evaluations and mental status examinations of MIARNG personnel in accordance with military regulations.
o Make sound clinical recommendations with limited information and in the context of diagnostic uncertainty.
o Connect identified SMs with available resources. Monitors compliance, progress, and outcomes of any Crisis Intervention Team, Psychological Health Program, and Family Program Office, Office of the Chaplain, and other Guard entities and programs related to psychological well-being.
o Possess an understanding of available systems of care and experience collaborating with social services agencies to integrate resources, plan to ensure delivery of comprehensive services.
o Serve as a resource for SM and unit commands regarding implementation of treatment recommendations and restrictions of SM activities.
o Collaborate with behavioral health personnel at all organizational levels from Brigade to unit level.
o Identify problems and gaps in the current behavioral health delivery system and devises methods to improve and enhance the system of services.
o Advise MIARNG personnel on behavioral health issues. Provide consultation and training to military commands and service providers.
o Maintain a working knowledge and proficiency in linkage and referral to the array of resources available to MIARNG personnel.
o Provide screenings, assessments, re-assessments, review of medical records, profiles reviews, calls coordinating services, and other related clinical services.
o Responsible for tracking behavioral health status of ALL assigned SM.

• Responsible for medical charting in all medical systems used by the MIARNG in the commission of care of service members including:
o Coordinate Soldier treatment plans with appropriate medical facilities.
o Maintain automated referrals indicated in MEDCHART/eCase.
o Submit case processing, medical documentation, and profile concerns to military provider.
o Ensure those Soldiers referred by a provider are followed by the medical case management team.
o Manage Soldier’s care from the identification of the condition to when the Soldier is either medically ready or administratively separated from the military.
o Follow the regulations and policies applicable to Individual Medical Readiness (IMR) and deployment, to include the AR 40-501 and other applicable guidance.
o Ensure all medical documentation received from the Soldier and/or their medical team is received and placed in appropriated electronic record, as well as the Soldier’s treatment record (STR).
o Provide Records Custodian or delegate with all relevant behavioral health documentation.
o Obtain release of information from Soldier.
o Educate Soldiers on resources available to improve behavioral health readiness and resiliency.
o Maintain Health Insurance Portability and Accountability Act of 1996 (HIPAA) standards and guidelines.
o Review and track critical health assessment referrals, mental health assessment needs, medication management and contact SM to educate on lifestyle modifications as appropriate.
o Upload medical documents of case managed Soldiers into Health Readiness Record (HRR) and other systems of record within 3 business day or as appropriate.
o Contractor will ensure all administrative charting in eCase is completed.
o Track medical appointments by communicating with unit to ensure Soldier attendance and submission of follow up documentation.
o Document in eCase or other systems of record as appropriate, any contact (email, voice call, or personal interview) and/or actions taken to support SM.
o Communicate with delegated government personnel to track compliance versus noncompliance.
o Review MEDCHART report Post PHA/SRP event for any new critical health assessment referrals and action as needed.
o Advise the Commander or his/her designated representative of Behavioral Health Readiness.

Requirements Required Education and Experience and Qualifications
1. Master’s and/or Doctorate degree in a clinical or administrative mental health field from an accredited college or university recognized by the corresponding professional association(s).
2. State license and/or registration to meet the requirements of a qualified mental health practitioner. Must function at the independent level without requiring state mandated clinical supervision; work independently and have flexibility, personal integrity and ability to work effectively in a military environment
3. Minimum five (5) years of clinical or administration mental health care experience after receiving the qualifying graduate degree for this position.

Technical Skills
PC Proficiency, specifically Microsoft Word, Outlook, Excel, Access, SharePoint and data entry skills to create and maintain clinical record keeping duties.

Physical Requirements
The physical requirements described here are representative of those that must be met by the employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to operate a motor vehicle and hold a valid driver’s license.

Work Environment
-This role routinely uses standard office equipment such as computers, phones, copiers, filing cabinets and fax machines.
-The employee frequently is required to sit, stand; walk; use hands or fingers to handle objects or feel; and reach with hands and arms.
-The employee is occasionally required to stand, kneel, stoop and crouch.
-The employee may lift objects up to 20 pounds.
-Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected and will comply with Joint Travel Regulation (JTR).



Position Type/Expected Hours of Work
-This is a full-time 24/7/365 position, general hours of work are 0800 and 1630, Monday through Friday except when the Government facility/installation is closed due to local or national emergencies, administrative closings, or similar Government-directed facility/installation closings.
-On-call evening and weekend work may be required as job duties demand to include drill weekends as necessary.
-Schedule flexibility is also required to adjust hours of operation as necessary to align with working hours at the designated place of performance including 24/7 operations.

Work Authorization/Security Clearance
Employees must provide proof of identity and documents supporting their legal authorization to work in the United States. Employees will also submit to a full background check and will be processed for the DoD Tier 1 investigation and must be favorably adjudicated.


General Office Demands:

-Must be able to operate general office equipment including but not limited to: computer, phones and related media and information devices on most or all workdays
-Ability to communicate and interact with others, both in person and/or by telephone to conduct business
-Working under time pressure
-Working rapidly for long periods to meet deadlines
-Must be able to travel as needed and adhere to AFSC travel policies and procedures.
-Physical requirements can typically be characterized as sedentary: work involves exerting up to 10 lbs. of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.


Major Job activities and mental requirements:

Multiple concurrent tasks
Ability to perform under stress
Reading and comprehension
Writing
Problem solving
Confidentiality
Customer contact

Our Equal Employment Opportunity Policy:

Armed Forces Services Corporation (AFSC) is an equal opportunity employer. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.
  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
  • Please view Equal Employment Opportunity Posters provided by OFCCP here.
  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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