Job Details

Hot Req No
Title Help Desk Specialist
City Fort Knox
State KY
Description Roles/Responsibilities: Serves as Help Desk Specialist for supporting Reserve Component Career Counselors (RCCCs) (Transition Counselors and GSEP Coordinators), thru administrative support, counseling and coordination with individuals and agencies as required. Ensures that transition Active Component (AC) Soldiers receive accurate information, administrative functions/services, and eligibility criteria for transition into the ARNG and USAR IAW Department of Defense (DoD) and Department of the Army (DA) guidance and NGB policies.

Serves as subject matter expert and primary point of contact for ARNG and USAR RCCCs and Transition Counselors. Provides guidance to Transition Counselors and GSEP Coordinators, including systems access to supporting automated systems. Tracks and assists all customer initiated Help Desk support requests and issues through resolution. Processes RCCC and Transition Counselor System Access Requests for standard automated systems including RETAIN, iPerms, MEDPROS, and eMILPO. Utilizes the Automated Unit Vacancy System (AVUS) and the Director’s Personnel Readiness Overview as needed. Identifies systemic issues in RETAIN that adversely affect the RCCC mission and recommends solutions to resolve identified issues. Develops Weekly production report using RETAIN, Monthly Accessions Report using KEYSTONE, RETAIN and MRE and bi-annual DA G1 report using FMS Web, Keystone MRE and RETAIN. Conducts weekly transition briefings and Question and Answer sessions that describe features and benefits of ARNG service with remote Active Component Soldiers groups.
Requirements Requirements: Associate’s Degree or equivalent from an accredited college or university, two (2) years of management experience. Must have been awarded an Army 79 series. Must have successfully completed the Reserve Component Transition Counselor (RCTC) course (MOS additional skill identifier 4R). Documented experience utilizing the Army Reenlistment, Reclassification, Reserve Component Assignment and Information Management System - RETAIN) from a previous 79 series duty position Documented experience utilizing Microsoft Office suite to include Access database, Excel and PowerPoint.
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