Job Details

Hot Req No
Title System Navigator
City Fort Sill
State OK
Description The System Navigator is responsible for daily coordination with the installation client manager to ensure the facilitation of connections between families who have special needs and the systems of required care.

Assigned functions of the position include intake; identification of the Family members needs assessment, referral, follow-up, advocacy, and monitoring of outcomes; and collaboration with military and civilian community resources.
Requirements Minimum Qualifications:

United States citizen:

Bachelor degree in social work, psychology; marriage, family, and child counseling; counseling or behavioral science; education; or community health or public health

Minimum one year experience in Family and children’s services or community organization

Other Requirements:

Knowledge of human service principles and practices, individual Family needs and problems relative to case management and changing social patterns, knowledge of military and civilian community (local, state and Federal programs), their mission and relationship to readiness, retention and resiliency.

Knowledge of military, state and Federal laws, policies, regulations and practices regarding medical, educational and Family support services, knowledge of available medical, special education and community support programs and services.

Knowledge of military and civilian community (local, state, and Federal programs), their mission and relationship to readiness, retention, and resiliency

Ability to research, analyze, and conduct studies to evaluate effectiveness of program operation, resolve problems, and develop a comprehensive coordinated Family Service Plan.

Ability to plan, organize and analyze work assignments to determine appropriate course of action

Shall have skill levels to provide professional non-clinical case management services, facilitating connections between Families who have special needs and the systems of required care

Preferred Qualifications:

One year experience working with a military Family Support Center; or civilian social service agency preferred or experience as a military Family member

Must possess and maintain a valid, unrestricted motor vehicle license

Understanding of the military and our government client program

Possess working knowledge of military protocol when addressing Officers, Non-Commissioned Officers and Government personnel

Must speak, read, understand, and write English fluently

Be computer literate and possess proficiency in computer skills to use Microsoft Office Suite to prepare briefing slides, information papers, and enter data in required management reports and utilize information systems to prepare required reports and information

Ability to effectively interface and communicate with civilian and military personnel at all levels

Willing to travel within an estimated 50-mile radius of the assigned installation

Duties -

Briefing family readiness staff and others upon request

Representing the program at installation coordinating committees

Managing the Soldiers and Family member records in accordance with DoD and Service regulation

Transferring records to the appropriate program personnel when transitions occur

Collecting and analyzing data for planning, reporting, and program improvement

Ensuring all designated reports are submitted to Service Headquarters as required

Remain informed regarding recent research and policies

Monitor, evaluate, and enhance program services to meet the needs of Families

Develop partnerships with military and civilian agencies and offices (local, state, and national)

Improve program awareness

Provide information updates to Families

Host and/or participate in program Family events

Implement policies, procedures, and practices that connect Families to support services

Partner with Families to increase resilience, develop self-advocacy skills, and improve their ability to navigate systems effectively

Provide Families with current information and assist Families in connecting to resources

Physical Requirements;

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

General Office Demands:

•Must accurately record your daily timesheet per AFSC’s Timekeeping Policy
•Must be able to operate general office equipment including but not limited to: computer, phones and related media and information devices on most or all workdays
•Ability to communicate and interact with others, both in person and/or by telephone to conduct business
•Working under time pressure
•Working rapidly for long periods to meet deadlines
•Must be able to travel as needed and adhere to AFSC travel policies and procedures.
•Must be able to enter private homes that may or may not provide easy access for those with physical disabilities or those recovering from physical rehabilitation or post-recovery mobility.
•Position requires ability to transport self from office locations to private homes, other offices and facilities where training and other program activities occur.
•Physical requirements can typically be characterized as active: Lifting, bending, sitting on the floor, climbing may be required in the position. Requires lifting or moving various pieces of equipment, maximum 40 lbs. Position may require work on hands and knees to conduct program activities.

Major Job activities and mental requirements:

•Multiple concurrent tasks
•Ability to perform under stress
•Reading and comprehension
•Problem solving
•Customer contact

Our Equal Employment Opportunity Policy:

Armed Forces Services Corporation (AFSC) is an equal opportunity employer. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.
  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
  • Please view Equal Employment Opportunity Posters provided by OFCCP here.
  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Apply On-line
Send This Job to a Friend
A Military Family Awarded For Their Great Service To This Country

AFSC prides itself on serving warriors and families during their greatest times of need. But we are reminded daily, of the deep values boundless inner strength of those we serve. SPC Broesch and his family illustrate why we are so honored to serve the military community. Click More  to read full article.

Home | About Us | Govt. Services | Member Services | News & Media | Careers | Employees | Contact Us
Owned by Service-Disabled Veterans