Armed Forces Services, Human Capital Services, and Military Health

Job Details

Hot Req	No
Title	Customer Service/Administrative Support
City	Rota, Spain
Description	Job Description The Customer Service/Administrative Support receives, screens, and directs callers and walk-in customers to the appropriate Fleet and Family Support Programs (FFSP) staff. Provides customers general, basic information, and referral to military and community resources, utilizing other FFSP staff for more in-depth, complicated requests for information. Customer Service/Administrative Support services support FFSPs, which are designed to facilitate personal and family readiness and adaptation to life in the military and to keep individuals and families resilient and strong, preventing individual and family dysfunction, facilitating personal and family self-sufficiency, and creating overall command and community well-being. Job Duties • Enroll and schedule customers in briefs, workshops and classes and individual appointments not provided through centralized scheduling. • Provide administrative and clerical services. • Provide a variety of administrative support functions (e.g., finalizing official correspondence, data entry, preparing military messages, making travel arrangements, attending and taking minutes at meetings, scheduling appointments, screening and directing potentially distraught and/or difficult callers or walk-in clients, distributing mass mailings, managing files, taking messages for staff, and maintaining referral and community resource directories). • Ensure that information and referral services provided are entered and counted in Fleet and Family Support Management Information System (FFSMIS). • Provide emergency preparedness and response carried out by the region, installation or FFSP. • Facilitate FFSP participation and activities in support of public awareness campaigns such as Ready Navy. • Prepare and conduct management briefings to communicate recommendations on training and exercises.
Requirements	Requirements • High school diploma OR GED. • Must have customer service experience and sound working knowledge of computers, copying and fax machines, and office automation software such as Adobe, Windows, and the Microsoft Office Suite (Outlook, Word, Excel, PowerPoint). • In OCONUS locations, strong preference is given to hiring on-site spouses/family members to minimize relocation requirements. Physical Requirements: The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. General Office Demands: Must be able to operate general office equipment including but not limited to: computer, phones and related media and information devices on most or all workdays Ability to communicate and interact with others, both in person and/or by telephone to conduct business Working under time pressure Working rapidly for long periods to meet deadlines Must be able to travel as needed and adhere to AFSC travel policies and procedures. Physical requirements can typically be characterized as sedentary: work involves exerting up to 10 lbs. of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Major Job activities and mental requirements: Multiple concurrent tasks Ability to perform under stress Reading and comprehension Writing Problem solving Confidentiality Customer contact Our Equal Employment Opportunity Policy: Armed Forces Services Corporation (AFSC) is an equal opportunity employer. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. Please view Equal Employment Opportunity Posters provided by OFCCP here. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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