Job Details

Requisition Number 18-0005
Post Date 6/19/2018
Title Associate Director, High Reliability
City Chicago
State IL

The American Hospital Association (AHA) is a national organization that represents and serves all types of hospitals, health care networks, and their patients and communities. We are currently seeking a Associate Director, High Reliability, for Health Research & Educational Trust (HRET) located in our Chicago office.


The Associate Director, High Reliability is responsible for providing operational leadership of one or more research, improvement or organizational initiatives focused on high reliability organizations. This position will also work on other projects across the HRET practice areas that include population health, patient-family engagement and/or delivery system innovation. Develops and implements operational project plans, leads project staff, and oversees the work in order to execute and achieve the project's strategic, financial, and compliance goals. The Associate Director will lead and oversee communications with external sponsors or hospital leaders, coordinate with external project partners, and work with their supervisor to plan, implement, and achieve all their projects' goals and requirements.  


Essential Functions

  1. Develops, updates, and implements project work plan for assigned projects. Contributes to high-level, strategic program planning as appropriate to define program objectives and determine program delivery model that assures successful outcomes.
  2. Provides day-to-day oversight of all aspects of the project. Provides and ensures effective communication with all stakeholders, including status reporting, risk management, issue resolution, and  among all stakeholders. Coordinates with other AHA components, subcontractors and consultants, and other participating organizations.
  3. In most cases, senior program managers will support the creation and updating of annual project budgets and will share responsibility for overseeing budgets, reviewing monthly financials and labor reports, and ensuring that the project's spending is aligned with available resources.
  4. Leads the creation of drafts of project deliverables and ensures that all required processes are followed to obtain needed feedback, ensure quality assurance, and that deliverables are completed on time and are fully compliant with all specified requirements.
  5. Cultivates and manages relationships with project team members and funding organization(s), if applicable; Interfaces and communicates with member relations, external partners, and project participants to ensure that project goals are achieved.
  6. Directly manages and oversees work of staff to accomplish the day to day project objectives; this includes providing performance feedback to their reports, mentoring them and supporting their professional development, and ensuring their compliance with all AHA, HRET, and project-specific requirements related to time keeping, data use, and expense reporting. The role also entails leading the hiring of project-team staff when needed and addressing employee performance issues when necessary.


  • Bachelors' degree required; Masters degree or substantive work experience in health services administration, health policy, health communication, or any other field that equips the candidate to understand and effectively lead projects involving hospitals and health systems preferred.
  • 5-7 years experience working with or in hospitals or health systems on improvement, research or organizational  initiatives is essential. Supervisory experience strongly preferred.
  • Knowledge Requirements: Very strong project management skills, including the ability to develop and execute workplans, communicate effectively with external partners, coordinate the work of experts and consultants, and develop and manage to budgets is essential. Candidates should have experience in quality improvement initiatives, posses the ability to interpret data collected to assess project impact, have strong written and oral communication skills, and work effectively in teams and independently. Experience working on externally-funded projects or complex, multifaceted projects is preferred.
  • Technical Requirements: Microsoft Office application knowledge is essential.  MS Project and experience working with spreadsheets and project budgets is critical.
  • Abilities Required: Must be highly organized, able to effectively handle multiple tasks simultaneously, possess excellent written and oral communication skills, and be able to lead, mentor and supervise assigned staff. 


We offer an excellent total compensation package, which includes medical/dental coverage (PPO/HMO), vision care, life insurance, short and long-term disability plans, 401(k), tuition reimbursement, paid vacation/holidays/sick days, wellness programs and more!

The American Hospital Association (AHA) is an Equal Opportunity Employer.  We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics. We will provide reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call (312) 422-3000 and ask for the Director, Human Resources and let us know the nature of your request and your contact information.

The AHA participates in the E-Verify Program.


  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
  • Please view Equal Employment Opportunity Posters provided by OFCCP here.
  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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