Job Details

Requisition Number 18-0026
Post Date 5/4/2018
Title Sr. Program Manager
City Chicago
State Il

The American Hospital Association (AHA) is a national organization that represents and serves all types of hospitals, health care networks, and their patients and communities. We are currently seeking a Senior Program Manager, High Reliability, for the Health Research & Educational Trust (HRET) located in our Chicago office.

Founded in 1944, the Health Research & Educational Trust is the not-for-profit research and education affiliate of the American Hospital Association (AHA). HRET’s mission is to transform health care through research and education. HRET’s applied research seeks to create new knowledge, tools and assistance in improving the delivery of health care by providers and practitioners within the communities they serve.


The Senior Program Manager, High Reliability is responsible for providing operational leadership of one or more research, improvement or organizational initiatives. This position will oversee project implementation which includes developing and coaching on quality improvement topics, safety, and culture change, managing relationships with partners and contractors, and general project management. Work experience in a health care environment with clinical decision making, and leading quality or safety initiatives, is required. Develops and implements operational project plans, supervises project staff, and oversees the work in order to execute and achieve the projects' strategic, financial, and compliance goals. The senior program manager will lead and oversee communications with external sponsors, project partners, and hospital or health system leaders, and work with their peers and other project leaders to effectively plan and manage project resources, develop staff, and serve as a role model. This position will also work on projects across other HRET practice areas that includes population health, patient-family engagement, and delivery system innovation.

Essential Functions

  1. Develops, updates, and implements project workplan for assigned projects. Contributes to high-level, strategic program planning as appropriate to define program objectives and determine program delivery model that assures successful outcomes.
  2. Provides day-to-day oversight of all aspects of the project. Provides and ensures effective communication with all stakeholders, including status reporting, risk management, issue resolution, and  among all stakeholders. Coordinates with other AHA components, subcontractors and consultants, and other participating organizations.
  3. In most cases, senior program managers will support the creation and updating of annual project budgets and will share responsibility for overseeing budgets, reviewing monthly financials and labor reports, and ensuring that the project's spending is aligned with available resources.
  4. Leads the creation of drafts of project deliverables and ensures that all required processes are followed to obtain needed feedback, ensure quality assurance, and that deliverables are completed on time and are fully compliant with all specified requirements. 
  5. Cultivates and manages relationships with project team members and funding organization(s), if applicable; Interfaces and communicates with member relations, external partners, and project participants to ensure that project goals are achieved.
  6. Directly manages and oversees work of non-managerial staff to accomplish the day to day project objectives; this includes providing performance feedback to their reports, mentoring them and supporting their professional development, and ensuring their compliance with all AHA, HRET, and project-specific requirements related to time keeping, data use, and expense reporting. The role also entails leading the hiring of project-team staff when needed and addressing employee performance issues when necessary. 


  • Bachelor's degree in Social Work, Nursing, Public Health, Public Policy, Business.
  • 5-7 years experience with a minimum 5 years of work experience related to health care quality/safety, population health, community health and/or policy.
  • Supervisory experience strongly preferred.
  • Minimum 3 years of experience managing and developing multiple, concurrent projects and deadlines.
  • Experience working with and within the health care delivery system, non-profit, government or academic/research settings with a health care focus is strongly preferred.
  •  Master’s degree in Clinical Studies (e.g. nursing, social work, etc.) Public Health, Public Policy or Business is preferred. Graduate education in health-related sciences may be substituted for years of experience.
  • Knowledge Requirements: Very strong project management skills, including the ability to develop and execute workplans, communicate effectively with external partners, coordinate the work of experts and consultants, and develop and manage to budgets is essential. Knowledge of clinical care and its improvement is required. Knowledge of healthcare organization and/or healthcare associations/society operations is required. Knowledge of effective design and facilitation of meeting discussions. Candidate should have experience in quality improvement initiatives, possess the ability to interpret data collected to assess project impact, have strong written and oral communication skills, and work effectively in teams and independently. Clinical experience such as nursing, social work or pharmacy is a preferred, but not required. Experience working on externally-funded projects or complex, multifaceted projects is preferred.
  • Technical Requirements: Intermediate computer and Microsoft Office (Word, PowerPoint, Excel and Outlook) skills are required. Proficiency with content management software (e.g. Sharepoint) is preferred. Ability to learn new technology is required.
  • Abilities Required: Ability to exercise good judgment and sound decision-making in a variety of situations. Ability to maintain a high level of integrity, professionalism and confidentiality. Ability to influence, but to also build consensus and maintain good relations with funders and organizational partners. Ability to be an effective listener and be willing to work as a part of a team where their advice will be considered carefully, but not always accepted. Ability to assume full responsibility for specific operational tasks, be capable of delegating work to others in AHA and or HRET, but also willing to perform tasks that others with less skill or training might be capable of doing. Ability to make the business case for public health, quality improvement efforts, data, and/or community partnerships understanding of local, state and national campaigns. Proven ability working independently and managing priorities and working with a variety of constituents. Proven ability of delivering projects on time, on scope and on budget, preferably in a healthcare setting. Ability to build relationships with external partners, clients or customers.  Ability to work productively in a matrix organization, accessing the right input from the right people at the right time. 10-30% travel.


We offer an excellent total compensation package, which includes medical/dental coverage (PPO/HMO), vision care, life insurance, short and long-term disability plans, 401(k), tuition reimbursement, paid vacation/holidays/sick days, wellness programs and more!

The American Hospital Association (AHA) is an Equal Opportunity Employer.  We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics. We will provide reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call (312) 422-3000 and ask for the Director, Human Resources and let us know the nature of your request and your contact information.

The AHA participates in the E-Verify Program.


  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
  • Please view Equal Employment Opportunity Posters provided by OFCCP here.
  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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