Job Details

Requisition Number 17-0114
Post Date 12/29/2017
Title Director of Communications
City Chicago
State IL

The American Hospital Association (AHA) is a national organization that represents and serves all types of hospitals, health care networks, and their patients and communities. We are currently seeking a Director, Communications, for the Health Research & Educational Trust (HRET) located in our Chicago office.


The Director, Communications directs and oversees Health Research and Educational Trust’s (HRET) communication functions.  Develops communication strategies related to all communications produced by HRET that include: publications, articles, peer review journals, digital media, website, healthcare writing (both academic and lay), marketing and innovative engagement practices. Leads a team that executes the communications strategies and collaborates with the American Hospital Association (AHA) communications department to ensure that messaging is consistent and best practices are enforced.  The work of this team supports all HRET project teams that creates innovative educational tools and resources, digital media, and other hospital and health system engagement strategies. Develops innovative communication strategies that impacts HRET’s engagement of hospitals, health systems and others to create a society of healthy communities, where all individuals reach their highest potential for health.

Essential Functions

  1. Develop communication strategies and campaigns for HRET.  Works with senior leaders within HRET to ensure communication strategies are in alignment and support of HRET strategies which include high engagement and satisfaction of hospitals and health systems.
  2. Supervise and lead communications team responsible for ensuring the execution of communication strategies, vehicles and education tools (e.g. webinars, toolkits, whitepapers, guides, webinars etc.), digital media and marketing are produced in a timely and impactful manner.
  3. Serve as day-to-day liaison between the AHA communications department and HRET. Ensure HRET communications strategies are aligned with AHA best practices and procedures are adhered to within AHA’s guidelines and standards.  Ensures that messages are clear, thorough, on brand and preserve’s the organization’s image.
  4. Oversee management of thought leadership and digital engagement strategy for Health Services Research Journal, a leading peer-reviewed journal owned by HRET.
  5. Provide communications leadership, expertise and guidance and across all HRET project teams for timing and content aligned with overall HRET goals.
  6. Develop, monitor and analyze metrics to ensure that communications are meeting or exceeding its goals to support engagement and the production of impactful communications. 
  7. Develop message content and channels of communication that reflect the information being communicated and the audience being targeted.
  8. Lead the selection, maintenance and implementation of communications related tools and infrastructures.
  9. Plan, develop and execute thought leadership event communication and marketing strategy and develop content themes and resources.
  10. Develop communication policies, practices and procedures that have a significant impact on HRET.
  11. Perform other duties as assigned by manager.





  • Bachelor's degree in Communications, Marketing, Business or related.
  • 7-10 years experience with a minimum 8 years of increasing responsibility in communications, including developing communications strategy is required.
  • Minimum 3 years of experience supervising staff is required, leading a team is strongly preferred.
  • Experience with producing and developing communications within the healthcare industry such as with: clinical care (e.g. nursing, pharmacy, medicine), healthcare management, hospital operations, informatics or healthcare quality improvement is strongly preferred.
  • Experience with providers and associations and or professional societies is strongly preferred.
  • Knowledge Requirements: Expert knowledge in the following areas: communications, public relations, digital media, marketing, graphic design and healthcare adult education. Deep understanding of clinical care and its improvement, understanding of healthcare organization operations is required.
  • Technical Requirements: Intermediate computer and Microsoft Office (Word, PowerPoint and Outlook) skills are required. Advanced knowledge of various social media platforms. Experience with marketing automation systems such as Real Magnet. Experience with and enterprise management systems. Advanced knowledge of graphic and web design software.
  • Abilities Required: Ability to exercise good judgment and sound decision-making in a variety of situations. Ability to maintain a high level of integrity, professionalism and confidentiality. Ability to argue for positions forcefully, but to also build consensus and maintain good relations with funders and organizational partners. Ability to be an effective listener and be willing to work as a part of a team where their advice will be considered carefully, but not always accepted.  Ability to create a high performing team and develop staff. Ability to assume full responsibility for specific operational tasks, be capable of delegating work to others in AHA and or HRET, but also willing to perform tasks that others with less skill or training might be capable of doing. Ability to represent AHA and or HRET professionally to external audiences.


We offer an excellent total compensation package, which includes medical/dental coverage (PPO/HMO), vision care, life insurance, short and long-term disability plans, 401(k), tuition reimbursement, paid vacation/holidays/sick days, wellness programs and more!

The American Hospital Association (AHA) is an Equal Opportunity Employer.  We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics. We will provide reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call (312) 422-3000 and ask for the Director, Human Resources and let us know the nature of your request and your contact information.

The AHA participates in the E-Verify Program.


  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
  • Please view Equal Employment Opportunity Posters provided by OFCCP here.
  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Apply On-line
Send This Job to a Friend